FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Upfront flat-rate—you see the total before work begins. Diagnostic first with clear options; no work without approval. Discounts: Compass Club, Veteran & Senior; financing available. After-hours fees apply (always disclosed in advance). Install quotes include permits/code items; warranties in writing.
- What is your typical process for working with a new customer?
Schedule & intro: Request service by ****************. We confirm your window and text an ETA + tech bio. Diagnose first: Full, code-compliant evaluation with photos/video. Clear options: Good/Better/Best choices with upfront flat-rate pricing—no pressure. Do the work: Same-day repair when stocked; otherwise we schedule. Clean workspace, quality checks (commissioning for installs). Wrap-up: Walk-through, written summary, payment/financing, warranties, and a friendly follow-up (Compass Club optional).
- What education and/or training do you have that relates to your work?
ICC National Standard Master Mechanical (MM) EPA Section 608 certification Manufacturer training (Amana, Cooper & Hunter: heat pumps & mini-splits) A2L refrigerant safety procedures & tools Ongoing training: ride-alongs, peer QA, diagnostics/airflow/commissioning