Next Step Communications, LLC

Mead, CO

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About this pro

How does your service stand out?

We love what we do and it shows with the skill and workmanship we put into every job. We make it a priority to work with our customers so they can make informed decisions throughout the entire installation process. We can present for different options, who those that know what they want, but not have the knowledge to do it themselves. We strive to maintain the delicate balance of product quality and cost effectiveness. We are honest and upfront with our pricing so there are no surprises at the end of the installation. What makes us stand out the most is the skill and expertise of our employees. All have years of experience in our field, have gone through background checks and we would be proud to send any one of them to any installation and represent our company. Because of this, we are confident enough in our work to offer a year warranty on our labor. Not many companies offer a warranty like this. Each job and each customer are different and we take care to offer services and products that would best fit the job. It is details like this, that makes our company stand out. Much of our work is from referrals and we consistently receive 5 star reviews.

What do you enjoy about the work you do?

This business gives us and our employees the chance to get out of the cubicle and into a field where we interact directly with our customers. We are a team that have been working together for a long time and the comradery that comes with that is priceless. We also have a lot of fun, both with each other as well as our customer. We often end up becoming close friends with our customers.
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Location

Mead, CO 80542

Background check

Complete

Years in business

7

Number of employees

5

Times hired on Thumbtack

37

Reviews

32 Reviews
  • Josh L. Apr 4, 2017
    Wiring
    Verified Review
    Review
    Got it all done in one day and were professional and friendly.
  • Brad R. Feb 27, 2017
    Home Automation
    Verified Review
    TV, Sonos, home networking -- Excellent work
    Jason did a great job walking me through the project and pointed out a couple other things I hadn't bought of that should be done at the same time. That said, the work suggested was just a more complete scope, not an upsell. TV and Sonos mounted perfectly, home network now totally functional and working great. I will absolutely us Next Step Communications for the next project for my theater room. Thanks for the professionalism, knowledge, and attention to detail.
  • Seth A. Jan 3, 2017
    Wiring
    Verified Review
    Fantastic
    I was honestly blown away with Next-Step start to finish. Since I'm aiming this at their potential customers and not them, here's what you need to know: I hired them to do network cabling, a network rack and switch installation, access point installation and configuration, and security camera/dvr installation and configuration. Jason came out and did the initial walk through and consultation for free (which if anyone is charging you for that, move on) and was the only contractor I talked to (of four total) that actually laid out his plan for running cables throughout my finished home. He had a plan A and a plan B (we ended up needing B so I'm glad he had thought about it) and when they left the house looked cosmetically untouched save for a hole in the drywall in my garage. The cameras were mounted well and the best part of the job was the setup that Next Step did configuring the switch for the network and the camera system. Even though we did a little walk through once they were done showing me how to log into everything, they sent a follow up email and gave me all the information i'll ever need to take care of the system on my own. And that's all great, but it's what I paid for. The best part of this company is how they handled their biggest mistake. About halfway through the first day, I lost power on one side of my living room. When it didn't come back on after about an hour I let one of the guys working know and he immediately stopped waht he was doing and got Jason and they began to troubleshoot. When it became apparent there was some electrical problem, Jason wisely triaged the situation and said either he could call an electrician or I could call mine and he and his team would get back to work and circle back once an electrician found the problem. I got in touch with mine first, and he came out and spent several hours before learning that Next Step had accidentally clipped the very edge of a wire when they drilled for the camera by my front door. Before Jason left with my payment for the work, he helped the electrician get everything repaired and then he reimbursed me in full for the cost of the electrician without any question. Efficiency, integrity, and quality are rare to find together, but you'll find them here.
  • Brad H. Dec 1, 2016
    TV Mounting
    Verified Review
    Wall mounted TV
    On time, efficient and professional. Would hire again!
  • Jennifer N. Oct 4, 2016
    Home Theater System Wiring
    Verified Review
    Got the job done
    Although they had some difficulty figuring out how to install the cable wiring due to the way our home is set up, the techs stayed until the job was done and they were really friendly.
  • Malcolm Y. Sep 9, 2016
    TV Mounting
    Verified Review
    Great job by Jason and team!
  • Mark A. Sep 7, 2016
    TV Mounting
    Verified Review
    Top notch display installation
    Great work, great customer service. Would definitely recommend.
  • Shelli H. Sep 2, 2016
    Home Theater System Wiring
    Verified Review
    Extremely happy customer
    The install that Next Step completed at my house is top quality and is exactly what I was looking for. I would highly recommend Next Step!!
  • Nick B. Aug 29, 2016
    Wiring
    Verified Review
    I had Jason come in and drop multiple CAT6 lines to my basement where he also installed a network rack with all the equipment I need in my house. They did excellent work and everything is working great. They finished the job earlier than expected and cleaned up after themselves.
  • Cindy B. Aug 26, 2016
    We purchased a house built in the 70's that needed updated for 4 additional tv's including an entertainment system with an 80 inch TV purchased for a prior house constructed in 2013 with a dedicated media room. Despite challenging retrofits Next Step did a flawless job on time and within the original budget actually increasing the ease of using numerous components even beyond the original design. They are easy to work with and dependable. I highly recommend Next Step for all of your home technology needs.
  • Scott W. Aug 25, 2016
    Home Theater System Wiring
    Verified Review
    Jason and his crew were outstanding. They went above and beyond with bringing my 1976 house into 2016. I will be calling them back for future projects.
  • Erik W. Aug 25, 2016
    I put off some cabling work for a long time, then finally decided to get it done. NextStep quickly provided a very reasonable bid and did the work within a very short timeframe. NextStep offers great value for the money! I would recommend them to anyone.
  • Steve S. Aug 25, 2016
    I hired Next Step Communications to wire additional cat 5 connections in my house. My goal was to get video heavy components like Xbox and Apple TV on a hardline to leave wifi exclusively for mobile devices. I also wanted my main router moved and a switch added to provide additional hardline connections for office computers and a printer. One of the biggest challenges was that the Xbox and Apple TV are in a finished basement. They were able to snake new cat 5 cable from the outside through a drop ceiling to the main network panel in the middle of the house (~25 feet). Only two small drywall holes that they patched. They also moved the router, set up the office hardlines, and tested to make sure everything was working. They were knowledgeable, competent, polite, and had the skills to do the job. Their pricing is also reasonable. I've used them on additional smaller projects and have always been pleased. I’ve also recommended them to a few friends who have always been happy with their work.
  • Racquel G. Aug 25, 2016
    The crew arrived on time, were friendly and made sure the whole project was done right before leaving. They cleaned up after themselves and made sure I knew what was happening every step of the way.
  • Steve D. Aug 25, 2016
    I came across Next Step a couple years ago now and they have done several jobs at my residence ranging from TV installs, Audio selection/setup, full array of security cameras and next some automation on lighting for our home. Each and every job was done professionally. The work is top notch quality!!! I would highly recommend them to anyone in need of the type of work they offer...you won't regret it!
  • Ron S. Aug 24, 2016
    Professionals in every way. We had a great experience with the owner Jason and the whole crew at NSC. They installed two A/V systems including a 75" hdtv, as well as security camera's on the exterior of the house. When we first met with Jason to discuss our project, there was no doubt that he was very knowledgeable and experienced and informed us about technology that we weren't aware of. It was an extensive installation on two floors, a deck and the camera's that were installed under the eaves were up to 35' high. They knew how to handle every obstacle. It was impressive to watch. The same goes for their ability to program the equipment as well as apps for our cell phones to control it. All in all we couldn't be more pleased. Since then, we have had our questions answered promptly. Jason really will be there when you need further instruction later. Look no further.
  • Tony K. Jul 3, 2016
    Wiring
    Verified Review
    Buck and (sorry, don't remember the other guys name) did a great job running my Ethernet drops. These guys were efficient and friendly. Cleaned up after themselves well and o now have SPEED in my office! Thanks guys, I'll be calling you again when we finish the basement.
  • Chuck S. Apr 6, 2016
    Jason and his associates showed up on time, were professional and courteous. They removed our outdated camera system, installed a complete new system, and configured it to our liking. All of these gentlemen were very helpful and took their time to make sure we understood how the system operated. They set up our remote viewing on each of our cell phones and laptops. At this time we have had the system installed for a month and are absolutely delighted with our purchase. I had two questions pop up within the last month, and both times I called, Jason took his time to walk me through step by step what I was trying to accomplish. Thanks from the Central City KOA Campground.
  • Jeff C. Apr 3, 2016
    Home Security and Alarm Repair and Modification
    Verified Review
    Great dudes, worked hard, fast and gave us an awesome deal! Thank you!
  • David S. Mar 28, 2016
    mount tv
  • Brett C. Feb 25, 2016
    I researched several contractors for a home audio install. I provided 90% of the hardware but needed someone to do the install. After reading reviews and getting 4 bids, I decided on Next Step and wasn't disappointed. Jason, took on the small job and did fantastic work without making me feel that it was a waste of time. They did such a good job that I hired them at my small business to install a security camera system. Again, great work and a fair price. Very pleased!
  • Jay C. Oct 31, 2015
    Wiring
    Verified Review
    Hired to hide cable in wall above fireplace. Tough job due to way flu was built. Got er done
  • John H. Aug 11, 2015
    I had Next Step come in and update our house with CAT 5 prior to finishing the basement. They set the house up for WIFI and set up the theater room with all it's components. I couldn't be happier with their workmanship and the value. They are the best bang for the dollar on the front range.
  • Kristin V. Aug 9, 2015
    TV Mounting
    Verified Review
    Great Experience with Next Step Communications! They were prompt, friendly, and accommodating. They came to my house on a Saturday morning, in Denver, when I was their only appointment for the day. They made sure everything was clean and operational before they left. I would highly recommend them to anyone looking for their services.
  • Megan F. Jul 3, 2015
    TV Mounting
    Verified Review
    Amazing - Would absolutely recommend for services!! Between TV's, gaming consoles, and cable boxes, we can unfortunately overwhelm a room pretty quickly. We finally met our match in a new home, and decided to call in the professionals. After getting all of the info he needed to understand our desired look, Jason executed quickly and effectively, giving us back space and ambiance, and all without a wire in sight! His advisement on the end result was so very appreciated as it kept us from making a huge mounting mistake that would have left us with some unnecessary/dreaded glare that we hadn't even considered - thanks Jason!! We will definitely be giving you a call for any future Audio/Visual projects. Megan & Eric
  • Erin E. Jun 24, 2015
    TV Mounting
    Verified Review
    They did a very good job!
  • Bjorn F. Jun 9, 2015
    TV Mounting
    Verified Review
    The guys were great. Very professional. They listened to the things that I care about and what I'm picky about and delivered accordingly. Definitely recommend these guys for home audio, video and network configuration.
  • Garret V. Jun 4, 2015
    Home Security and Alarms Install
    Verified Review
  • Joe W. Mar 14, 2015
    TV Mounting
    Verified Review
    I received an email from Jason to contact him to schedule the work, which I did. Unfortunately, I have not heard back from him. I have moved forward with having someone else do the work. I am sure Jason is busy with other customers. That said, it would have been nice to have received a call to let me know what was going on. Maybe in the future we can give it another shot.
  • Josh G. Nov 14, 2014
    Home Security and Alarms Install
    Verified Review
    These guys ROCK! I was introduced to this firm through my security company, and I never will look back. They have changed my view of technology and taken what it can do for me and my business to new heights! I have now used them in over 10 of my business locations to do very high level camera work, have used them to set up my home office not only once, but a second time after I moved (which they helped with graciously,) I have sent them to numerous friends and family and will continue to do the same, just to mention a few of their excellent traits. The work they do is very clean and professional, literally as tight as it can be. Even in my older home, they made all the stereo equipment look like it should be there from the day the home was built, and the tv's float perfectly on the walls. Never is there even a speck of dirt left when they leave the job. I can't speak highly enough about their whole team, but Jason and Ryan really make my life much easier and much more technologically available to live in the now. Thanks for everything, see you next week when you are hanging my new 80". Without even a second though, these are the guys for the job. Good luck.
  • Rodger P. Feb 12, 2014
    Home Security and Alarms Install
    Verified Review
    We used Next Step Communications to install a video security system at a carwash. Our installation was done on time and as agreed before hand. They had to follow up on one camera that was failing and they did so quickly and without objection. I would recommend this company for video security.
  • Steve W. Jan 28, 2014
    Home Security and Alarms Install
    Verified Review
    Good price, nice job. Responsive and fast. Thank you!

Q&A

What is your typical process for working with a new customer?
We first like to talk to the customer on the phone about their thoughts for the project. Then if the project is not cut and dry we like to visit the site to get a better idea of all our options for the install. Then we put together a written estimate for the equipment, materials and labor. Once the customer agrees upon the suggested products and pricing we get them scheduled and installed. All features and operating features of the system is shown to the customer and Any questions are answered we are always available for follow up questions after the installation.
What education and/or training do you have that relates to your work?
All of our techs have many years of infield training working with all types of equipment and customer needs.
What types of customers have you worked with?
We work with a wide range of customers from young and technical. To elderly and frustrated with technology. In both cases we find the right fit by listening to what their needs are and do out best to make it happen. In most cases people just want things to be simplified and operate smoothly.
What advice would you give a customer looking to hire a provider in your area of work?
Choose someone that will respect your home or business the same as you do. If you are trying to find someone to work on your project and they don't want to take the time to meet you and look at your project before you hire them. Then they will probably cut corners to save cost on there side during the project or try to pass that cost to you as hidden costs at the end of the project.We like to meet our customers face to face before the project to give input and listen to our customers ideas, that way we can put them together to get even a better end product than was first thought of by our customer and the price given at the beginning is the same as at the end.