FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in straightforward, honest pricing with no hidden fees. Most services are offered at a flat rate, so you'll know the cost before any work begins. If a repair requires replacement parts or additional work beyond the original scope, we'll always discuss it with you and get your approval first.
- What is your typical process for working with a new customer?
Every job starts with a conversation about the issue you're experiencing and what you've already tried. From there, I perform a thorough diagnostic to identify the root cause and explain the problem in plain language—no confusing technical jargon. Before any work begins, I'll provide a clear recommendation and upfront pricing. Once approved, I'll complete the repair or service, thoroughly test everything to ensure it's working properly, and answer any questions you have. Before I leave, I'll also offer tips to help prevent the issue from happening again. My goal is to make the entire experience stress-free, transparent, and focused on getting your technology working the way it should.
- What education and/or training do you have that relates to your work?
I bring over 7 years of professional IT experience supporting both home users and enterprise environments. I previously worked as a Consultation Agent and Advanced Repair Agent with Geek Squad, where I diagnosed and repaired computers, removed malware, performed hardware upgrades, recovered data, and helped customers understand the best solutions for their technology. Since then, I've continued my career as an IT Systems Integration Engineer, troubleshooting Windows systems, networking, software, cloud services, and enterprise applications. That experience allows me to approach every repair with a methodical, professional troubleshooting process while still explaining everything in a way that's easy to understand. Technology is constantly evolving, so I regularly stay up to date on new hardware, operating systems, and best practices to ensure I provide reliable, modern solutions.