FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Falcon IT, our pricing is flexible depending on the job—but rest assured, you’ll know all costs upfront. If anything changes, we’ll let you know immediately, so there are no surprises. Depending on which option saves you more money, we may charge a flat rate or an hourly rate. My team and I are upfront and honest about the state of your device. For instance, if a repair is going to cost more than simply replacing the equipment, we’ll tell you so you can make the best decision. We also stand by our motto: If we can’t fix it, you don’t pay. On top of that, the initial consultation is always free. Lastly, as a way of saying thanks, we offer at least a 10% discount to first responders—including police, fire, EMTs, doctors, nurses, and others in that field.
- What is your typical process for working with a new customer?
At Falcon IT, our team starts by understanding exactly what issue you’re facing, whether you’re located nearby, and whether we’ll come on-site or if you’ll drop off your device. We also collect basic information like your full name, address, email, and phone number. All of this goes into our business software, which lets you view your tickets, track status updates, make payments, submit trouble tickets, and send messages—all at no cost to you. Once we begin working on your device or issue, we keep our software updated so you always know what’s going on. We also stay in touch using whichever communication method you prefer, be it text, voice call, email—or even more creative options if that’s your style! When the job is done, you’ll receive an itemized invoice with the details of the work performed. We offer multiple payment options, including cash, check, credit/debit cards, PayPal, Facebook, Venmo, and QuickBooks, to make things as convenient as possible for you.
- What education and/or training do you have that relates to your work?
At Falcon IT, our collective expertise is rooted in decades of experience and extensive training. Personally, I spent 16 years at Northrop Grumman as an engineer, leading teams in networking, test engineering, and cybersecurity, as well as working in mission planning and systems engineering. I hold a bachelor’s degree in Computer Science and a master’s degree in Engineering, and I’ve been running a PC repair business since 1998. Over the years, I’ve taken numerous courses, attended seminars, and completed specialized training in technology, including HIPAA compliance. My background as a Law Enforcement Officer in the Air Force also gave me hands-on experience with physical security, which is one of the key components of HIPAA. Meanwhile, my team continues to build on that foundation with their own certifications and ongoing training, ensuring we’re all up-to-date on the latest tech developments and best practices.