Menozzi IT Solutions
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Michael Menozzi understood the issues and concerns that I was having with my laptop. He responded very quickly even at the late hour that I had requested his help. Mr. Menozzi is a very knowledgeable, trustworthy, and a professional man of integrity. He took care of my needs right away and got my laptop back to me fast at an unbeatable price. Michael even followed-up with me over the phone to make sure that he had met and exceeded my needs and expectations w/ the new set-up. If I need any other work done I will definitely use Michael again! Thanks Mr MenozziApr 14, 2020Verified
Very good service. Picked up and delivered my PC in 2 days. Works great.Jun 3, 2020Verified
Very congenial and knowledgeable. Spoke in terms that you can understand and never tried to "upsell" anything. Understood my problem and offered possible solutions before having to bring my rig in. Totally upfront with cost and whether or not the problem could be fixed. I will use him in the future if I need help.Apr 15, 2020Verified
Mr Menozzi took his time troubleshooting my laptop found the problem (it wan not easy to find, but did not gave up) and fixed it. Great job very happy with his work. And best part, save me money from getting a new laptop. Thank youJun 26, 2020Verified
We use Michael with Menozzi IT Solutions for all our personal Father & Sons Plumbing business computer issues. I had a problem today where our Quick Books file would not open. I contacted Michael and he found the issue within minutes of the call and we are back up and running.Mar 3, 2020Review from Google
- What should the customer know about your pricing (e.g., discounts, fees)?My pricing is dependent on the job; however, you will know the cost upfront and if anything changes you are always notified first. I charge per job or per hour depending on which method is cheaper for my customer. In the field of PC repair I am honest and straight-forward on the state of your device. For example, if the repair job is going cost more than the replacement cost of your device, I let you know so that you can decide based on my recommendation. If the repair far exceeds the replacement cost, I will almost always recommend not to proceed unless there are extenuating circumstances. For example, to me it doesn’t make sense to repair a computer that I can replace for half the cost of repair by obtaining the replacement for eBay. I also believe in the mantra of “If I can’t fix it, there is no charge”. Not only that there is no fee or charge for the initial consultation. I provide at least a 10% discount to first responders, to include police, fire, EMTs, doctors, nurses and others in the first responder field.
- What is your typical process for working with a new customer?My process begins with finding out the issue the customer is experiencing, whether they are local, and if I will be coming on-site or the customer dropping off the technology. I will also gather pertinent information such as full name, address, email, phone number and other details for my business software. The software I use allows all customers to see their tickets, updates, make payments, project status (if applicable), the ability to submit trouble tickets, and convey messages back to me. These services are provided for customer benefit and are provided at no charge. After the service starts, I will update my status software, as noted above, so customers are aware of all status available. I also interact with my clients during the repair using their preferred method of contact, whether it’s text, voice call, email, hand signals or Pictionary. After the service is complete the customer receives an invoice detailing the work performed and the ability to pay online. I also accept cash, check, credit/debit cards, PayPal, Facebook, Venmo and QuickBooks.
- What education and/or training do you have that relates to your work?I worked for Northrop Grumman, as noted in my introduction, as an engineer, leading teams in networking, test engineering, and cyber security. I have also worked in mission planning and systems engineering. I have a bachelor’s degree in computer science and a master’s degree in engineering. I have had a PC repair business since 1998. I have taken many courses, seminars, and training in different subject matters related to technology. Regarding my experience in HIPAA compliance, I have led and been a member of teams in cyber security as well as being a Law Enforcement Officer (which covers 1 of 3 aspects of the HIPAA rules regarding physical security).