FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive pricing along with military discounts. Please feel free to call our office for a custom quote for your project/repair
- What is your typical process for working with a new customer?
The typical process begins with a phone call or message. We will gather all needed customer information, relay pricing if applicable, and schedule a time that works for the client. We will then dispatch one of our skilled technicians that will promptly make any repairs or provide estimates. Our technicians will treat you with the utmost respect and wear boot covers to protect your home.
- What education and/or training do you have that relates to your work?
We require ongoing training for all leadership roles, dispatchers, and technicians to stay up to date with the constantly changing HVAC industry. We require all technicians to be able to diagnose all system issues and provide affordable resolutions for all clients. We provide training to dispatchers so they can understand customer needs and provide pricing. Leadership will hold our team accountable and be sure every customer received a great experience with us!