FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing: Our costs are based on the scope of work and the materials needed. We provide a detailed, itemized quote before any work begins, so you know exactly what you're paying for. Fees: Our quotes include a service fee for a technician to diagnose the issue. This fee is often waived if you proceed with the repair. We have no hidden charges; all costs will be outlined in your initial estimate. Discounts: We offer various discounts throughout the year. We also provide special rates for seniors and military personnel. Be sure to ask about any current promotions when you contact us. For a precise quote tailored to your specific project, please contact us to schedule an on-site evaluation.
- What is your typical process for working with a new customer?
My typical process for working with new customers is designed to be as smooth and transparent as possible. Initial Contact and Consultation When you first reach out, we'll discuss your needs, whether it's a specific repair, a new installation, or a larger project. I'll ask questions to understand the scope of the work, your preferences, and your budget. This helps me get a clear picture of how I can best help you. On-Site Assessment and Quote For most projects, I'll schedule a time to visit your home. This allows me to see the project firsthand, take necessary measurements, and accurately diagnose any issues. After the assessment, I'll provide you with a detailed, written quote. This quote will outline the scope of work, a breakdown of costs for labor and materials, and an estimated timeline. There are no hidden fees—everything is laid out upfront. Scheduling and Completion Once you approve the quote, we'll schedule a date and time to begin the work. I'll arrive on time, prepared with the necessary tools and materials. Throughout the project, I'll keep you informed of our progress and any unforeseen issues. My goal is to complete the work efficiently and with minimal disruption to your home. Final Walkthrough and Follow-Up After the job is finished, I'll do a final walkthrough with you to ensure everything is to your satisfaction. I'll answer any questions you have and provide maintenance tips if needed. My work is backed by a satisfaction guarantee, and I'm always available for any follow-up questions or concerns you may have.
- What education and/or training do you have that relates to your work?
My qualifications are a blend of formal licensing and extensive, hands-on experience. I am a licensed journeyman with over 15 years of experience in the trade. My training has been primarily "on the job," which means I've spent thousands of hours gaining practical knowledge and skills by working on a wide range of real-world projects. This practical experience is the foundation of my expertise and allows me to effectively handle various challenges.