If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
For more than 20 years, <PERSON> Plumbing has been a trusted choice for homeowners needing fast, dependable plumbing solutions. Our team of 38 experienced plumbers handles everything from emergencies and drain or pipe repairs to water heaters, toilets, faucets, garbage disposals, septic systems, and sump pumps.
We pride ourselves on clear communication, transparent pricing, and showing up when we say we will. You’ll always know what we’re doing, why we’re doing it, and what it will cost before work begins.
By combining proven expertise with genuine respect for your home and time, we work to solve your plumbing problems right the first time and build relationships that last. Contact us today to schedule service or discuss your project.
Overview
Hired 467 times
Serves Andover, CT
Background checked
50 employees
23 years in business
Business hours
SunClosedMon7:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2024
Services offered
Heater services needed
Heater problems
Maintenance needed
No hot water
Water isn't hot enough
Hot water turns off during use
Type of water heater
Gas tank
Electric tank
Gas tankless
Electric tankless
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Very good 4.5
142 reviews
5
86%
4
2%
3
1%
2
2%
1
9%
This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Nguyet T.
Aug 16, 2026
•
Hired on Thumbtack
We had water leaking in the basement floor and thought it was due to a faulty sump pump. However, upon careful inspection, it was from our 14 yr old waterheater that needed to be replaced! We texted 3 different plumbing companies to get estimates. Benjamin Franklin Plumbing was the first to respond back within minutes of the inquiry via Thumbtack so we went BFP. They definitely live up to their motto of being responsive and punctual. Chris Bloomfield came out to assess the situation and confirmed that it was not the sump pump but the water heater. He contacted the office immediately after going over the costs with us and giving us three different options to choose from. We chose the waterheater with a 6 yr warranty with the company. On the same day, Everton Russell and Ami Pineda came out to install the new waterheater. Ami explained how to control the temperature of the waterheater. Both technicians worked quickly and removed the old waterheater safely out of the basement. We appreciated Benjamin Franklin Plumbing’s professionalism when it came to communication by texting us a detailed description of each person who would be coming out to the house and when they would arrive. The communication also gave a brief background of each of the service technicians as well. BFP sent a thorough breakdown of the costs with pics via email. We are very satisfied with the new water heater and will be seeing BFP each year for the annual flush & checkup as part of the warranty. Thank you BFP for your responsiveness, quality and professionalism!
Sump Pump Installation or Replacement
Armin h.
Jun 23, 2026
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Hired on Thumbtack
Had some initial misunderstanding about pricing that was resolved after a call with the owner, who was very understanding and flexible. Overall I had a great experience, the technicians were on time and performed solid work. I appreciate that they sent pictures of the issue together with a detailed invoice.
Details: 1 toilet • Municipal water (most common) • Condo/Apartment
Benjamin Franklin Plumbing of Connecticut's reply
Thank you for leaving a review armin
Toilet Repair
Edward F.
Oct 16, 2025
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Hired on Thumbtack
Ben Franklin plumbing, responded within 1 hour of my post. After that I received several calls, throughout the process. The technician was able to complete the work, within a half a day.
Details: Repair • Leaks • Basement • House
Water Heater Repair or Maintenance
Lisa A.
May 15, 2026
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Hired on Thumbtack
Elliot was punctual and very knowledgeable. He explained the septic system process and visually demonstrated. I asked questions concerning the difference between concrete septic tanks, plastic tanks and longevity. Elliot was professional and I felt confident in his skills.
Details: Septic system • Existing home • 1,001-1,250 gallons • No, I would like the pro's help in purchasing materials • House
Benjamin Franklin Plumbing of Connecticut's reply
Thank you for your review, Lisa
Septic System Installation or Replacement
Damon A.
Jun 13, 2025
•
Hired on Thumbtack
I had an excellent experience with Benjamin Franklin Plumbing. From the moment I called, they were extremely responsive. Someone answered right away and scheduled a visit for the same day. The plumber, Nick arrived on time, assessed the issue quickly, and got to work without wasting a minute. What stood out most was how thorough they were. They didn’t just fix the immediate problem but also took the time to check the surrounding areas to make sure everything was working properly. It’s clear they take pride in doing the job right the first time. Highly recommend them to anyone looking for trustworthy and professional plumbing help.
Details: Flooding • Basement • Need professional's assessment • House
Emergency Plumbing
Credentials
Background Check
Stephen Rochon
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We offer financing, We are very flexible and willing to work to fit a customers budget
What education and/or training do you have that relates to your work?
