FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
• Transparent Estimates: Every quote includes a detailed breakdown of labor and materials—no hidden fees. • Competitive Rates: We offer fair pricing that reflects top-quality workmanship and premium materials. • Payment Flexibility: Multiple payment options available (credit/debit cards, wire transfer, Zelle, etc.). • Discounts: Ask about seasonal promotions, multi-service discounts, and loyalty incentives for returning clients. • Change Orders: Any scope changes will be discussed upfront, approved by you, and priced at a fair hourly rate. • Warranty: Most projects include a workmanship guarantee for your peace of mind
- What is your typical process for working with a new customer?
Our Typical Process 1. Initial Contact & Scheduling We start by connecting with you through a call, text, or email to schedule an appointment at a convenient time. 2. On-Site or Virtual Consultation During the consultation, we discuss your ideas, goals, and budget. We evaluate the project scope, materials, and any special requirements to ensure an accurate estimate. 3. Free Detailed Estimate We provide a clear, itemized estimate with no hidden fees. Our team explains the costs, timeline, and options available so you can make an informed decision. 4. Follow-Up & Budget Alignment We understand most clients have a budget in mind. We review the estimate together and discuss ways to work within your budget while maintaining quality and value. 5. Project Planning & Agreement Once approved, we set the project schedule, confirm materials, and sign an agreement outlining expectations and milestones. 6. Execution & Daily Updates Our crew arrives on time, keeps the work area organized, and provides regular progress updates to ensure transparency throughout the project. 7. Final Walkthrough & Satisfaction Guarantee When the work is completed, we perform a walkthrough with you to ensure everything meets your expectations before finalizing the project.
- What education and/or training do you have that relates to your work?
Our team brings over a decade of hands-on experience in residential and commercial construction. We specialize in: • Roofing • Deck construction • Siding & gutters • Exterior & interior painting • Bathroom remodeling • Home improvements & additions • Exterior masonry work • Water damage mitigation & restoration We are also experts in insurance restoration projects and claims handling. Our team understands how stressful property damage can be, so we assist homeowners throughout the entire insurance process—from accurate damage assessment to working directly with adjusters—ensuring you receive the coverage you deserve and a smooth restoration experience. To maintain the highest standards, we stay current with OSHA safety training, local building codes, manufacturer certifications, and the latest restoration techniques.