FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Primora Facility Solutions, our pricing reflects our commitment to quality. While we may not be the cheapest option, we believe in providing exceptional value through meticulous and thorough cleaning. We offer transparent pricing with no hidden fees and provide detailed estimates before beginning any work. Discounts are available for recurring services and bundled packages.
- What is your typical process for working with a new customer?
When working with a new customer, we start with an initial consultation to understand their specific cleaning needs and preferences. This involves a detailed discussion and a walkthrough of the property to assess the scope of work. Based on this assessment, we create a customized cleaning plan and schedule. We ensure clear communication and set expectations from the beginning to ensure complete satisfaction.
- What education and/or training do you have that relates to your work?
Our team members have undergone extensive training in professional cleaning techniques, safety protocols, and the use of advanced cleaning equipment and products. We stay updated with the latest cleaning methods and eco-friendly practices to ensure we provide safe and effective services. Our hands-on experience has further honed our skills to deliver exceptional results consistently.