FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the type of work, price of parts, and the value of the product the customer wants. For example, an installation of a furnace would have a low tier price and a high tier price which can be compare to if you want a corolla or a Camry. Most contractors provide a price but won't give the customer the option to select the equipment.
- What is your typical process for working with a new customer?
Working with customers is about getting their trust and providing a great customer experience. We would like to understand the issue the customer is experiencing and then discussing different solutions that can provide value to the customer.
- What education and/or training do you have that relates to your work?
I have been in the field for over 15 years performing HVAC work and running operations for big mechanical contractors.