Precision Overhead Garage Door - Fairfield County

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Introduction: Hi, I'm Doug Bencsko Owner of Precision Garage Door. Since 1999 we've been serving the Tristate area with our extensive skills in Garage Door Repair and Replacement. Same day service and fully stocked trucks so we can get the job done right the first time is our specialty! We look forward to working with you! Thumbtack Offers: (cannot be combined with any other offers) Free Service Call with repairs over $149 $100 off Any New Garage Door

Overview

Background checked

42 employees

24 years in business

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook, Instagram

Featured Projects

20 photos

Walnut Color Steel Door with Overlay
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Garage Door Installation or Replacement

Reviews

Exceptional 5.0

10 reviews

5

100%

4

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1

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Thumbtack Customer

Aug 3, 2017

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From Google

Pros: Very courteous, punctual, knowledgeable and came the next day. Technician was Brian. Nicely repaired and adjusted my non functioning (stuck) garage door. Plus recommended and then did the needed preventive maintenance and installed safety cables on both garage doors. They are now operating smoothly.Why then only 3 stars? Solely on the matter of price and pricing transparency. The service didn't come cheap, to my mind. The total cost was a little over $900. Checking prices on Amazon including shipping, the parts retail cost for the springs (one set), rollers (2 sets), safety cables (2 pairs) and a universal remote (charged $59, Amazon cost was $32 tops, but this markup was fine - my concerns were with the other item charges) was at most $200. The remaining $650 was for service / labor. The labor time was 2 hours, with another 40 minutes for evaluation, drawing up estimates, chit chat and payment. True, the charges were quoted and approved by me beforehand, and I didn't want to spend more time getting other quotes. I asked for break up of labor and material costs but was told they give only composite rates. This company is a franchise operation and the pricing seems to be determined by the individual franchisee, and hence may vary.All in all a great job, though I paid about twice as much as I had expected to.-----------------------Update on 8/3/17: I received a call from Bob on behalf of this business / franchisee. He explained how their technicians as rigorously trained and held to high standards, and how they come prepared and stocked in advance to the extent possible for all calls on customers. They also have new service vans maintained in top condition to ensure good service. These efforts add to overhead costs, and so they emphasize best and honest service even if it's not at the lowest price. He said they want their customers to be 100% satisfied, and gave me a partial credit (refund) purely as a goodwill gesture. So they are certainly responsive to customer concerns, in addition to providing white glove service.

Thumbtack Customer

Jan 27, 2020

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From Google

very professional

Thumbtack Customer

Nov 24, 2020

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From Google

As usual, great and prompt service! Thanks!

Precision Overhead Garage Door - Fairfield County's reply

Thanks for the kind words, Geoff! We work hard to create a positive customer experience from beginning to end. We look forward to helping you with any future garage door needs.

Thumbtack Customer

Feb 8, 2021

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From Google

Carlos was on time and professional.

Thumbtack Customer

Oct 12, 2018

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From Google

Had Garage doors installed in July..they didnt have the right window inserts at install. So they had to order them, it took awhile to get them, but they finally got them and they are installed and look great! They went above and beyond to correct the issue..

Credentials

Background Check

Douglas Bencsko

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Take a look for specials that are exclusive to our Thumbtack customers. We always offer military and senior discounts! Need an estimate on a new garage door? That’s free! We have a $69 service fee applied to service calls (unless, of course, you can find that Thumbtack special!)
What is your typical process for working with a new customer?
When you call us, one of our customer service representatives will help answer your questions, take down some necessary information, and schedule your appointment. If you’re looking for same-day service, we have it! You can be assured that we can get you up and running in no time!
What education and/or training do you have that relates to your work?
All of our employees are individually trained for their specific roles. Written and on the job training help prepare them for any circumstance. Additionally, they are backed by a team of professionals who can support them if issues arise while on the job. We have been in business for over 20 years and are the most trusted garage door company in the area.