FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Site visits are typically $100 flat rate for up to two hours, during which I can address most onsite issues at no extra charge. I’ve started adding an additional $20 charge for site visits that are more than 30 minutes from Manchester, CT (meaning $120 flat rate). If it's determined in advance that the work will involve extended time (e.g., multiple PCs or issues), the rate is generally $150 flat rate. *If I’m already heading to your area for work, I can usually throw you on the route at the $100 rate no matter what Custom Gaming PC Builds are $150 flat rate for labor, and I'll help you pick out all parts based on your budget. (Troubleshooting an existing gaming PC is the same as any other onsite cost) Annual contract options are available for customers seeking regular monthly or quarterly visits for computer and technology maintenance, as well as for small businesses needing ongoing IT support (e.g., Microsoft 365 administration, Azure, SharePoint, RMM, and endpoint management). Please feel free to reach out to discuss these options.
- What is your typical process for working with a new customer?
Before scheduling a site visit, I like to thoroughly understand the work required. This may include reviewing photos of the PC or issue, checking serial numbers, and verifying part compatibility with your equipment. I’ll also ensure that expectations for the outcome are clear, reasonable, and transparent.
- What types of customers have you worked with?
I've had the privilege of working with customers from diverse backgrounds and financial situations. My goal is always to treat every client with respect and fairness, accommodating their budget while ensuring they receive the best possible value. I prioritize transparent communication, so if a planned expense isn’t likely to meet quality standards, I’ll openly discuss alternatives that align with their goals and expectations.