FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive within the market, ensuring you get excellent value without compromising on quality. We never cut corners and take pride in delivering superior craftsmanship and materials. Our knowledgeable consultants work closely with you to understand your flooring needs and help you find options that fit within your budget. We also offer special discounts for realtors, repeat customers, and referrals to make our services even more accessible. With transparent, upfront pricing and no hidden fees, you can feel confident knowing exactly what to expect from the start
- What is your typical process for working with a new customer?
Initial Consultation – We start by discussing your needs, preferences, and goals for your flooring project. Whether it's installation, refinishing, or restoration, we listen carefully to understand your vision. On Site Assessment – Next, we visit the site to evaluate the space, take precise measurements, and identify any challenges or specific requirements. Customized Proposal – Based on our consultation and assessment, we provide a detailed proposal that outlines the scope of work, timeline, and pricing. Material Selection – For installation projects, we assist you in choosing the perfect hardwood type, color, and finish to match your style and budget. Execution – Once everything is finalized, our skilled team gets to work. We maintain clear communication throughout the process to keep you updated. Final Walkthrough – After completion, we conduct a walkthrough with you to ensure you’re completely satisfied with the results. Follow Up – We stand by the quality of our work, so we’re always available for any questions or future needs. Our goal is to make the process seamless and deliver results that exceed your expectations.
- What education and/or training do you have that relates to your work?
Our team is highly trained in all aspects of hardwood flooring, including installation, refinishing, and restoration. Each member of our team brings years of hands-on experience and has undergone specialized training to ensure we deliver top-quality craftsmanship. We stay up to date with the latest industry trends, tools, and techniques to provide the best possible results for our clients. Together, we’re committed to excellence and continuous improvement in every project we take on.