FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer tiered pricing to ensure clients get a strong value no matter the type and price of the home you rent. We have industry-leading performance and satisfaction guarantees included in your fees at no additional cost. These include our "90 Day Money Back Guarantee" and our "Burn the Contact Guarantee!" We also have optional "protection services" to insulate owners from risks of renting such as eviction protection, rent loss protection, and damage protection.
- What is your typical process for working with a new customer?
After an initial call to understand your objectives and gather important information about timing, timeline, and property information, we complete a no obligation custom rental analysis at no charge for your home. We give you an approximate market rent for your property, a neighborhood rental report, and more for FREE! After we present and discuss the custom rental analysis, we will meet with you to hone our analysis, review the property, and answer any remaining questions.
- What education and/or training do you have that relates to your work?
While all members of the team have real estate licenses as required by law, we are property management specialists, not real estate agents that do some property management on the side. More importantly, we are active members of NARPM (the National Association of Residential Property Managers) and complete regular training and attend conferences that are specific to the property management of single family, condos, townhouse, and small multi-family homes.