FAQs
- What education and/or training do you have that relates to your work?
At TMG Plumbing and Disaster Solutions, we combine licensed plumbing expertise with advanced restoration certifications to handle jobs the right way from start to finish. We hold a Connecticut MCO (Major Contractor’s License) and carry IICRC certifications including Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation (AMRT). Our team is made up of licensed plumbers and highly trained technicians who stay current with codes, safety standards, and the latest industry practices. What truly sets us apart is real-world experience—we’re in the field every day handling emergencies, complex plumbing issues, and full-scale water and mold remediation. That hands-on knowledge allows us to respond quickly, solve problems efficiently, and deliver long-term solutions—not temporary fixes. We don’t just meet industry standards—we hold ourselves to a higher one.
- What advice would you give a customer looking to hire a provider in your area of work?
The biggest mistake we see homeowners make is hiring based on price instead of qualifications. In plumbing and restoration, you’re not just paying for a quick fix—you’re paying for proper diagnosis, correct procedures, and making sure the problem doesn’t come back. If a company isn’t licensed, properly insured, and IICRC certified, there’s a high risk the job is being done incorrectly or incompletely. Ask questions. Make sure they can explain their process, show documentation, and back up their work with real experience—not just promises. Also, be cautious of companies that rush through jobs or give vague answers. The right provider will take the time to do it right, communicate clearly, and protect your home long-term. When you choose the right company from the start, you avoid costly mistakes, repeat damage, and unnecessary stress.
- What questions should customers think through before talking to professionals about their project?
Before reaching out to a professional, customers should have a clear understanding of what they’re experiencing and what outcome they want. Start by identifying when the issue began, how severe it is, and whether it’s getting worse. For example—Is it an active leak? Has there been standing water? Is there visible mold or a musty odor? The more detail you can provide, the faster and more accurately a professional can diagnose the problem. It’s also important to think about your goals. Are you looking for a quick fix, or do you want a long-term solution that prevents the issue from coming back? That answer should guide who you hire. Another key consideration is insurance—if your project involves water or property damage, you should ask yourself if you plan to file a claim and make sure the company you hire is experienced in handling documentation and working alongside insurance when needed. Lastly, be prepared to ask the right questions: Are they licensed and insured? Do they have the proper certifications? What is their process from start to finish? The more informed you are upfront, the smoother the entire process will be—and the better your outcome will be.