Brad's IT Services

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Computer issue

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Desktop or laptop

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Introduction: We are here to take your stress away. With our experience in computer repair and data recovery, custom builds, cell phone repair, and a love for all things tech, we are your solution to all your tech problems. Home & small business networking, website, MSP, computer repairs, backup, data recovery... Whatever your tech issue is, we've got you covered. Check out our website for a list of services that we offer. Knowing that problems with your computer can be intimidating, so let us help. Why take time out of your day trying to solve your tech problems when Brad's IT Services can get you online in no time? Call the Brad's IT Services! Let us do the work so you can spend your time doing what you enjoy. Take the stress out of your day—same-day service. Brad's IT Services was founded 15 years ago with just Brad doing computer repairs for family and friends. It became much more over the years. We do computer repair now, but we have expanded to networking, servers, tech support, custom builds, remote work, cellphone repair, POS systems, and many more areas. An area that we have moved into is Home Automation to keep up with the expanding market, we have been working in this area for a little over five years. In the 15 years, Bradley Johnson, the owner of the company, completed his BS of Science in the area of both Information Technology and Cyber Security. Our technicians are always continuing their education to make sure that they are current on the happenings in the computer market. Brad's IT Services believes the customer comes first. Our goal is to make sure that our customers understand what we are doing with their computer or device and why it needs to be done. Brad's IT Services knows that the industry is constantly changing, and that being said, we make sure that our staff is always continuing their training. *****PLEASE REMEMBER THAT HARDWARE REPAIRS CAN NOT BE DONE REMOTELY******WE DO OFFER MAIL-IN REPAIR FOR THESE TYPES OF SERVICES*****WE WILL TRAVEL WITHIN THE STATE OF CONNECTICUT AND WELCOME CUSTOMERS TO OUR OFFICE******

Overview

Current Top Pro

Hired 221 times

Background checked

2 employees

14 years in business

Payment methods

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This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Venmo.

Social media

Facebook, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2020

2021

2022

Featured Projects

6 photos

Specialties

Computer type

,

Computer issue

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Excellent 4.9

141 reviews

5

94%

4

3%

3

1%

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1%

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Read reviews that mention:

Quenten L.

Jun 12, 2023

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Hired on Thumbtack

I would’ve never figured out how to repair my printer driver without some professional help. Brad took over my computer remotely and fixed everything in about 15 minutes.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Charles W.

Jul 25, 2022

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Hired on Thumbtack

Brad responded quickly, made an appointment the next day and found the issue quickly. Brad has much patience for a non-computer person. I highly recommend his service. I will rely on him for my future needs.

Details: PC • Desktop • Virus or malware • Remotely (phone or internet)

Computer Repair

Robert M.

Nov 5, 2020

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Hired on Thumbtack

Got an immediate response from Brad when inquiring on phone repair . Was able to set up a 5:30 appointment after work . Dropped off my phone for screen replacement he had it done in less than an hour. Going to have him do some computer repair also. Highly recommend!

Details: Other iPhone • Broken or cracked screen • At the pro’s location

Phone or Tablet Repair

William M.

Jan 24, 2022

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Hired on Thumbtack

I have worked with other IT support providing remote services, and this was, BY FAR, the best. I had a list of problems on my Mac, some quite frustrating. Brad logged in on my computer, and within an hour fixed all of them. He actually accomplished all of this within on hour. I will definitely use him again. You should use him. PS- I never leave reviews.

Details: Mac (Apple) • Desktop • Troubleshooting needed to determine issue • Remotely (phone or internet)

Computer Repair

Mark P.

Sep 17, 2022

·

Hired on Thumbtack

The office scheduled a call with the technician and he called on time He was also able to fix my problem very quickly! Great service I will use him again in the future!

Details: PC • Laptop • Slow computer performance • Remotely (phone or internet)

Computer Repair

Credentials

Background Check

Bradley Johnson

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer discounts to Senior Citizens and active military. We offer competitive pricing on all of our service calls. We offer free consultation for computer repairs, custom builds, security system, home automation, POS systems, and networking.
What is your typical process for working with a new customer?
The process is broken down into three parts. First, talk to the customer to see what is going on with the product and what you need to have to be done. Make sure that we have a complete understand what is going on and what you need to have done. Second, we talk about the cost and choices that they customer has when it comes to the service they need to have done. Finally, we get the job done for the customer and make sure that they are happy with the job that has been done for them.
What education and/or training do you have that relates to your work?
All the employees have been trained in the field that they work in. Brad's IT Services the technicians have continue training in the fields that they work in. Bradley has a BS in Computer Science and Cyber Security. Some of the training our technicians has in TOAST POS systems, HP, and Networking. This is just a few of the areas that our technicians have been trained in.