Are you tired of dealing with frustrating tech problems on your own? Look no further than Brad's IT Services! Our team of experienced technicians is here to take the stress out of your day by providing a wide range of tech services, including computer repair, data recovery, custom builds, cell phone repair, networking, website development, MSP, backup, data recovery, and more.
We believe that the customer comes first, and our goal is to make sure that you understand exactly what we are doing with your computer or device and why it needs to be done. Plus, with same-day service available, you won't have to wait long to get back online.
Our founder, Bradley Johnson, has over 15 years of experience in the tech industry and holds a BS in both Information Technology and Cyber Security. Our technicians are always continuing their education so that we can stay up-to-date on the latest developments in the field.
Please keep in mind that hardware repairs cannot be done remotely, but we do offer mail-in repair services. We are also happy to travel within the state of Connecticut, and we welcome customers to our office.
Don't let tech problems bring you down. Contact Brad's IT Services today and let us handle the hard work so you can get back to doing what you love.
*****PLEASE REMEMBER THAT HARDWARE REPAIRS CAN NOT BE DONE REMOTELY******WE DO OFFER MAIL-IN REPAIR FOR THESE TYPES OF SERVICES*****WE WILL TRAVEL WITHIN THE STATE OF CONNECTICUT AND WELCOME CUSTOMERS TO OUR OFFICE******
Overview
Hired 225 times
Background checked
2 employees
17 years in business
Business hours
SunClosedMon10:00 am - 6:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Venmo.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2023
2022
2021
2020
Services offered
Computer issue
Slow computer performance
Virus or malware
Computer type
PC
Mac (Apple)
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Excellent 4.9
143 reviews
5
93%
4
4%
3
1%
2
1%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Marie L.
Oct 4, 2020
•
Hired on Thumbtack
He did it remotely —saw the problem -had not been updated in quite some time—which I did. Computer is perfect. I would use him again if needed.
Details: Mac (Apple) • Laptop • Slow computer performance • At the pro’s location • Remotely (phone or internet)
Computer Repair
John D.
Jun 29, 2020
•
Hired on Thumbtack
Brad was fantastic. He solved my problems that I struggled with for days in 30 minutes. He is my go to guy from now on. I wouldn't even try calling Microsoft or AOL, he'll be the person taking charge of my computer issues.
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Jessica R.
Apr 5, 2020
•
Hired on Thumbtack
The Geek Guys messed up my daughter's computer instead of fixing it. Brad's IT helped me for almost an hour in an attempt to help me figure out what was wrong. They are awesome!
Details: PC • Laptop • Troubleshooting needed to determine issue • Remotely (phone or internet)
Computer Repair
Robert M.
Nov 5, 2020
•
Hired on Thumbtack
Got an immediate response from Brad when inquiring on phone repair . Was able to set up a 5:30 appointment after work . Dropped off my phone for screen replacement he had it done in less than an hour. Going to have him do some computerrepair also. Highly recommend!
Details: Other iPhone • Broken or cracked screen • At the pro’s location
Phone or Tablet Repair
Rebecca s.
Sep 17, 2019
•
Hired on Thumbtack
I recently worked with Brad remotely for maintenance on my MacBook Air, and working with him was exceptional. He contacted me very soon after I posted an inquiry for service on Thumbtack. He was not even the provider I initially messaged. We set up a free phone call to start. He was very thorough in understanding what I needed, and what my questions were. I decided to work with him. He took care of issues we discussed during our initial call, explained what he was doing and why, and answered tons of questions so that could learn and understand things better. He is very knowledgeable, generous with teaching and sharing relevant information, and timely.. extremely punctual with our calls, sending an initial contract before starting work together, and sending an invoice after working together. I definitely recommend working with Brad and will work with him in the future for computer maintenance needs. Thank you.
Details: Mac (Apple) • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Credentials
Background Check
Bradley Johnson
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive and we offer discounts to Senior Citizens and active military. We believe in providing fair and transparent pricing to our customers for all of our services. Additionally, we offer free consultation for computer repairs, custom builds, security systems, home automation, POS systems, and networking. So, you can be assured that you will get the best value for your money when you choose us for your needs.
What is your typical process for working with a new customer?
The process is broken down into three parts. First, talk to the customer to see what is going on with the product and what you need to have to be done. Make sure that we understand what is going on and what you need to have done. Second, we talk about the cost and choices that the customer has when it comes to the service they need to have. Finally, we get the job done for the customer and make sure that they are happy with the job that has been done for them.
What education and/or training do you have that relates to your work?
At Brad's IT Services, we take pride in our team of highly trained professionals who are experts in their respective fields. Our technicians undergo continuous training to ensure that they stay updated with the latest skills and knowledge, including TOAST POS systems, HP, and networking. Bradley, our founder, holds a BS in Computer Science and Cyber Security, and his expertise and guidance have ensured that our team is composed of the best in the industry. Our commitment to training and development means you can trust us to provide you with top-notch service and support. Contact us today to experience the difference our team can make for your business!
