FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects a professional, insured, team-based pet care service - not a gig or hobby service. We offer priority scheduling, consistency, and preferred rates to pet parents who enroll in weekday, midday dog walking or hiking on a recurring schedule. These clients receive first access to premium time slots, last-minute support, and backup coverage when needed. All pricing is transparent and provided in advance. Services are billed in advance via credit card, either weekly or monthly, depending on the service selected.
- What is your typical process for working with a new customer?
We start by learning as much as possible about your pet, your home, and your routine to ensure we’re the right fit. Safety, comfort, and consistency are our top priorities. If we’re a good match, we schedule a Meet & Greet at your home where we review routines, access instructions, care preferences, and answer any questions. This also allows your pet to meet us in a calm, familiar environment before services begin. Once onboarded, you’ll have access to our scheduling system, service updates, and a trained care team who knows your pet.
- What education and/or training do you have that relates to your work?
I’ve been a professional pet sitter for over 12 years and am the owner and operator of a licensed, insured pet care company. Our team is: - Pet First Aid & CPR Certified - Background Checked - Professionally trained through structured onboarding and field training - Supported by ongoing education and continuing learning We are members of NAPPS (National Association of Professional Pet Sitters) and PSI (Pet Sitters International) and follow industry best practices. I am also actively training to become a Professional Dog Trainer, further strengthening our handling, behavior, and safety standards.