FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I’m not a fan of hidden fees so I don’t expect my customers to be ok with it either. Pricing is discussed up front and no work will continue till both parties are in full agreement.
- What is your typical process for working with a new customer?
I like to introduce myself and set up a date and time to check out your property and the scope of work. Typically most people are present for the appointment. If you can’t make it or prefer not to be there we offer contactless appointments as well. After reviewing the scope of work I give a quote for the job at hand. If everything is to your liking from there we set a date for the work to be completed.
- What education and/or training do you have that relates to your work?
Besides the countless hours of YouTube, audiobooks and whatever else I can get my hands on I read a lot of articles research papers as well as go to seminars. I love the science end of landscaping and am always looking for new ways to improve. Once I took a course to become a real estate agent just to try and learn how to work with customers to help them sell their homes. Continued self education is the most important thing to this industry and is more than often the most overlooked.