FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service Fees waived with work ($79 value) Monday-Friday 8am to 5pm only Our Home Protection Plans offers homeowners helps offer peace of mind and valued savings to our customers.
- What is your typical process for working with a new customer?
At Benjamin Franklin Plumbing, we focus on making the entire experience simple, transparent, and stress-free from start to finish. We make the process simple, transparent, and stress-free from start to finish: 1. Easy Scheduling Call or book online—we’ll find a time that works for you, including same-day service when available. 2. On-Time Arrival We respect your time and keep you informed every step of the way. 3. Thorough Evaluation Our technicians assess the issue and check for any potential concerns to help prevent future problems. 4. Upfront Pricing You’ll receive clear, flat-rate pricing and options before any work begins—no surprises. 5. Expert Service We complete the work efficiently, professionally, and to code using quality materials. 6. Clean-Up & Review We leave your home clean, review the work with you, and answer any questions.
- What education and/or training do you have that relates to your work?
Our team is trained, experienced, and works under proper licensing to ensure every job meets Connecticut state and local plumbing codes. We invest in ongoing training to stay current with the latest plumbing systems, technologies, and best practices—from water heaters and sewer systems to whole-home solutions. Beyond technical expertise, we also focus on customer care, ensuring every homeowner receives clear communication, honest recommendations, and professional service from start to finish.