FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Due to the complexities of each project, Ralaworks charges hourly. If estimates are needed before starting, we'd be glad to provide them to any interested customer.
- What is your typical process for working with a new customer?
We typically like to have an initial kickoff discussion regarding their needs, budget, and timelines. From there, we can put together an estimate (if needed). If approved, we put a basic contract together containing the terms and services we plan to deliver. Everything from that point forward is based on the client's needs, but the typical process entails research, brainstorming, ideation, sketches/wireframes, designing, proofing, testing, launch/distribution of files, marketing, and data collection.
- What education and/or training do you have that relates to your work?
Ralaworks has 11+ years of experience in creative services, ranging from corporate, start-up, to design-agency settings.