FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in honest, transparent pricing with no hidden fees. Every job begins with a detailed inspection and clear explanation of the recommended work. We work directly with homeowners, property managers, and insurance companies whenever possible. Discounts are available for veterans, first responders, and seniors.
- What is your typical process for working with a new customer?
We start with a thorough inspection to identify the source and extent of the damage. Next, we explain the restoration plan, answer any questions, and begin emergency mitigation if needed. Throughout the project we monitor moisture levels, document progress, communicate regularly, and work to restore the property as quickly and safely as possible.
- What education and/or training do you have that relates to your work?
I am IICRC Water Restoration Technician (WRT) certified and continue to pursue additional IICRC certifications to stay current with industry standards. I use professional-grade moisture meters, thermal imaging, and drying equipment while following recognized restoration procedures to ensure every job is completed correctly.