Mike's Factory Direct

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Project type

Hot tub or spa size

Indoors or outdoors

Responds within a day

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About

Mike’s Factory Direct is a family owned business that was established in 1999 in beautiful Fairfield County, CT. We come from humble beginnings, starting off with only 100 sq. ft of warehouse space and a pickup truck. Since then we have experienced a tremendous amount of growth with over 12,000 customers to date. We are not in a fancy retail space; in fact, you would probably miss us if you were just driving by. We keep it simple with 7500 sq. ft. of combined showroom & warehouse space, 2 sales people, 2 delivery guys, and 2 service technicians in dedicated service vehicles. Let us know how "we can help you live better"!

Overview

Hired 29 times

Serves Westport, CT

Background checked

License verified

10 employees

27 years in business

Business hours

SunClosedMon9:00 am - 5:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Social media

Facebook, Instagram, Twitter

Services offered

Project type

Cleaning and Maintenance

Winterization

Inspection

Indoors or outdoors

Indoors

Outdoors

Additional services

Filter cleaning

Pump maintenance

Stain removal

Cover cleaning

Projects and media

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Excellent 4.9

108 reviews

5

94%

4

3%

3

0%

2

1%

1

2%

Read reviews that mention:

Sara S.

Feb 2, 2026

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From Google

jonathan H.

Dec 10, 2025

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From Google

Just bought a jacuzzi hot tub and very happy. Super Knowledgeable and friendly saleswoman, and installation was very professional.

Susan S.

Mar 27, 2026

•

From Google

The crew came quickly and got my hot tub back up and running!

lee P.

Mar 19, 2026

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From Google

everything was great. One small faux pas that was a screw that penatrated the removable corner and fastened it securely to the side piece.

Michael R.

Mar 17, 2026

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From Google

Mike's Factory Direct is the only place I would go. Not only are their delivery times and products top notch, there product knowledge is superior. My salesman Bill Girardi is fabulous. He does it right, plus works around the clock for his customers. It's very hard to find that these days in people. He cares!! Also Silvia who handles the appt schedule is really wonderful. Her follow up is second to none. Thank you Mike's for a great job and amazing service.Michael RoseRidgefield CT

Credentials

License

License type: Home Improvement Contractor

License state: CT

License verified on 3/27/2026

Background Check

Michael Piazzaroli

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We have a nominal trip fee depending on the distance of service call in addition to our labor rate that is pro-rated in 15 minute increments.
What is your typical process for working with a new customer?
We have a few questions first to help qualify the work order, then we send invoice for service call that can be paid on our online payment portal with credit card, apple pay or EFT check. Then work order is dispatched to technician w/our dedicated service vehicles in the field.
What education and/or training do you have that relates to your work?
Established in 1999 we have over 20 years of industry experience including the servicing of over 1,000 hot tub customers in the field, ongoing industry education w/ webinars, manuals, and training videos. Hands on service tech training courses completed at our manufacturer's factory in addition to national & regional industry trade event & conferences.