If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Mike’s Factory Direct is a family owned business that was established in 1999 in beautiful Fairfield County, CT. We come from humble beginnings, starting off with only 100 sq. ft of warehouse space and a pickup truck. Since then we have experienced a tremendous amount of growth with over 12,000 customers to date. We are not in a fancy retail space; in fact, you would probably miss us if you were just driving by. We keep it simple with 7500 sq. ft. of combined showroom & warehouse space, 2 sales people, 2 delivery guys, and 2 service technicians in dedicated service vehicles. Let us know how "we can help you live better"!
Overview
Current Top Pro
Hired 30 times
Serves Westport, CT
Background checked
License verified
10 employees
27 years in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Venmo, and Zelle.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
108 reviews
5
94%
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3%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Mark L.
Aug 29, 2020
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Hired on Thumbtack
Mike's Factory Direct is handling our service perfectly. All expectations have been met, costs are reasonable, all questions have been answered, Technician has explained any issues that have arose and needed to be addressed. Arrived when they said they would and did what he had to do to get the job done. This was the best Service company I've used or contacted in the years we've owned our spa. Do not go anywhere else you're wasting your time and money!
Details: Above ground hot tub • Water leaking • Indoors • Fits 3 to 4 people • Residential • A month ago or longer
Hot Tub and Spa Repair
Steve C.
Mar 25, 2024
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Hired on Thumbtack
My hottub wasn't heating. I figured the heater was shot and I knew that was a $650 part and would require a diagnostic visit and an install visit since it is a special order part. The Mike's technician came and diagnosed the lack of heat issue as a circulator problem and he had one readily available on his truck and installed it on the spot. And it was only a $325 part. So these guys are not only good diagnosticians, but they are honest. I would highly recommend this company.
Details: Above ground hot tub • Heater not working • Outdoors • Fits 5 to 6 people • Residential • A month ago or longer
Hot Tub and Spa Repair
lee P.
Mar 19, 2026
•
From Google
everything was great. One small faux pas that was a screw that penatrated the removable corner and fastened it securely to the side piece.
Michael R.
Mar 17, 2026
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From Google
Mike's Factory Direct is the only place I would go. Not only are their delivery times and products top notch, there product knowledge is superior. My salesman Bill Girardi is fabulous. He does it right, plus works around the clock for his customers. It's very hard to find that these days in people. He cares!! Also Silvia who handles the appt schedule is really wonderful. Her follow up is second to none. Thank you Mike's for a great job and amazing service.Michael RoseRidgefield CT
Sara S.
Feb 2, 2026
•
From Google
Fantastic experience all around. From the first conversation to the final walkthrough, everything was handled professionally and smoothly. The crew was friendly, efficient, and clearly experiencedthey made the installation feel easy and stress-free.They were careful with our property, answered all of our questions, and made sure everything was working perfectly before wrapping up. Its rare to find a company that combines quality work with great customer service, but this one absolutely does.Were already enjoying the hottub and couldnt be happier. Highly recommend!
Credentials
License
License type: Home Improvement Contractor
License state: CT
License verified on 3/27/2026
Background Check
Michael Piazzaroli
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We have a nominal trip fee depending on the distance of service call in addition to our labor rate that is pro-rated in 15 minute increments.
What is your typical process for working with a new customer?
We have a few questions first to help qualify the work order, then we send invoice for service call that can be paid on our online payment portal with credit card, apple pay or EFT check. Then work order is dispatched to technician w/our dedicated service vehicles in the field.
What education and/or training do you have that relates to your work?
Established in 1999 we have over 20 years of industry experience including the servicing of over 1,000 hot tub customers in the field, ongoing industry education w/ webinars, manuals, and training videos. Hands on service tech training courses completed at our manufacturer's factory in addition to national & regional industry trade event & conferences.
