FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We generally use flat-rate pricing based on the size and condition of the home and the services requested. This means you know the agreed price before the cleaning begins. Additional services outside the original scope are always discussed and approved before being added.
- What is your typical process for working with a new customer?
We start by discussing the size and condition of the home, the areas that need attention, and any additional services requested. Photos are helpful when available. From there, I provide a clear flat-rate quote and confirm the scope before scheduling. On cleaning day, we do a quick walkthrough, complete the agreed services, and offer a final walkthrough before leaving.
- What education and/or training do you have that relates to your work?
I bring more than 16 years of hands-on cleaning experience. My experience includes routine residential cleaning, detailed deep cleaning, move-in and move-out cleaning, listing preparation, and post-drywall dust cleanup. I continue to improve our methods, products, and equipment as Stephanie’s Home Reset grows.