Kaoud Carpets & Rugs

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Introduction

Kaoud Carpets & Rugs is a Family Owned and Operated company with over 60 years in business - our personal, hands on approach to service and total satisfaction is guaranteed. We utilize our extensive experience and knowledge of fine handmade and machine woven area rugs to perform the job correctly and thoroughly the first time. We use only 100% green products and a completely hand washing and hand repair service. We love working with all types of homeowners, business personnel, designers, and contractors to help maintain and bring out the best look in their fine area rugs & carpets. We especially love the look of amazement on the faces of the many clients after having seen the finished cleaning or repair job on their rugs.

Overview

Hired 5 times

5 employees

71 years in business

Business hours

Sun10:00 am - 6:00 pmMon10:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, Square cash app, and Venmo.

Projects and media

39 photos

Projects and media

39 photos

Reviews

Customers rated this pro highly for work quality.

Excellent 4.9

50 reviews

5

98%

4

0%

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1

2%

Diana B.

Aug 24, 2016

Excellent customer service!! I have purchased my rugs from Kaoud Carpets & Rugs over the years and will continue to do so before the end of this year. Last week, I called Fred in a panic after spilling hydrogen peroxide on my formal dining room rug which I had purchased years ago at the store. I immediately called them in a panic and Fred proceeded to tell me how to resolve the problem. Mind you this was after hours. After caring for my rug in the manner he shared - I am happy to report no fading or spotting. I appreciate the excellent customer service when visiting the store and seeing the wonderful selections and the new flooring products available. Kudos to the Kaoud Team for caring so much about your customers!

Kaoud Carpets & Rugs's reply

Thanks for all your kind words! We appreciate our customers!

Past Customer

Feb 20, 2019

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From Google

Best ever!!! Thank you.

Kaoud Carpets & Rugs's reply

Thank you.

Past Customer

May 5, 2019

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From Google

Kaoud Carpets & Rugs's reply

Past Customer

May 24, 2019

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From Google

EXCELLENCE from start to finish! I have a sarouk large living room rug that needed a great deal of attention. First someone came to my home, looked at the rug to let me know if it was worth fixing. Found that it more than was worth fixing. Then when the gentlemen (the man who also did the repairs by hand) walked in, he didn't just come in and remove it silently. He gave me the history of the rug, where it came from, how it was made, why it was the color red rather than the orange tinted rust color most are, how it shipped to America....etc. etc.. What a joy. The whole time he was talking on pick up day, he was gently touching and feeling the fibers of the rug and clearly loves his craft. On drop off and done day, they brought the rug in after placing the new pad exactly as it should be and he asked me did I want the dark side facing a certain way. I had to learn another thing about the rug! He then showed me why he asked that. I was so impressed with everything and every aspect of the services Kaoud offers. Very happy customer and my rug simply went to Wilton. It never left their care. That was very important to me! Super yay and very happy customer here! Thank you once again to all of you! My rug has a 100 years on it already and hopefully another 100!

Kaoud Carpets & Rugs's reply

We are so happy you are pleased with your rug and our expertise. It was our pleasure to help!

Past Customer

Jun 11, 2019

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From Google

My husband has an heirloom chair with a kilim cushion. We have had it in all of our homes and it is very special to him. I was so sad when the kilim on the cushion became so worn that it looked like the end for our chair. My first trip to Kaoud was met with the patriarch of the family, who was both very knowledgeable and charming. He told me that his son Fred would call me. I met with the weaver who took the time to explain the process and Fred called me within the day to give me a time frame and a price. I was impressed with Freds thoughtfulness and his honesty about what the reweaving would entail. A month later I picked up my beautiful cushion and it is truly a work of art! I am SO happy with the end result and the consistent professionalism of the Kaoud team.

Kaoud Carpets & Rugs's reply

Dear Mrs Schaeffer, thanks for allowing us to help with your rare kilim piece. It was our pleasure. Enjoy it in good health.

FAQs

How did you get started doing this type of work?
We have been hand washing area rugs and Antiques for 50 years
What types of customers have you worked with?
Homeowners, Designers, & Architects who require expert hand washing of handmade and machine made area rugs
What questions should customers think through before talking to professionals about their project?
You should know that the professional who will be potentially working on your rugs has experience and knowledge dealing with cleaning and repairing fine area rugs.