What should the customer know about your pricing (e.g., discounts, fees)?
Our rate is adjusted depending on if it is general handywoman work, skilled carpentry, painting (we price by the square foot) etc..
We give 10% discounts off of labor to 501(c)3's, Military, and Teachers!
We charge an additional 10% rush fee if the project is under time constraints that would require us to put in extra hours in a day or if the project would cause us to need to reorganize other already planned clients.
What is your typical process for working with a new customer?
We usually ask that the client e-mails us a couple pictures of the project, styles, colors, materials etc.. that they like or don't like, along with any measurements.
Once we have that information (usually we end up have a couple follow up questions), then we will send a quote. After the client has agreed to the pricing, we typically need a deposit to cover materials, and then we schedule the project.
After the project is completed, we will send an invoice, and payment is due within 15 days.
What education and/or training do you have that relates to your work?
Amy got a BA in Career and Technical Education, as well as became a journeyman electrician (although she is not currently licensed in DC). She taught woodshop, drafting, principles of technology, manufacturing, production, and construction.
