FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Fence & Deck Connection is proud to offer competitive pricing for our fence and deck projects and our Lifetime Structural Warranty is the best in the business. We provide monthly specials, including amazing financing deals with "buy now, pay later" plans or deferred interest. In addition to our monthly specials, we are proud to offer a discount to all active military, reservists, National Guard, and veterans. We also offer a repeat customer discount, as a way to say thanks to our customer's brand loyalty.
- What is your typical process for working with a new customer?
FENCE PRODUCTION PROCESS Pre-Installation: - A Project Manager is assigned to the customer and a personal email will be sent out to set up a site meeting. - The fence area will be marked by your Project Consultant and approved by the homeowner. - The Project Manager will visit the job site to review measurements and all project specifications as it relates to the contract/work order. - If applicable, we may need to wait for HOA, Permit, Plat, Survey, Material Availability, or Special Order Material. - Miss Utilities is notified. If there are private utilities on the property it is the responsibility of the homeowner to clearly mark those locations. - The Scheduling Manager to call the customer to verify the install date. This date is weather permitting and subject to material availability. Installation: - Removal and disposal of existing fence (if necessary). - A yard sign posted in the front yard. - Construction begins with your Project Manager visiting the job site during construction. - Daily site cleanup. Post-Installation: - Verify all post caps are installed, gates are working properly, the fence boards are nailed properly, and the posts are plumb. - All debris is removed and cleaned from yard. - The Project Manager visits the job site to make sure everything is complete to our customer's satisfaction. DECK PRODUCTION PROCESS: Pre-Installation: - A Project Manager is assigned to the customer's project. An introductory email is sent to let the customer know that a team member will be by to verify measurements and take pictures in preparation for the CAD drawings. CAD drawings are approved. - If applicable, we may need to wait for HOA, Permit, Plat, Survey, Material Availability, or Special Order Material. - Miss Utilities is notified. If there are private utilities on the property, it is the responsibility of the homeowner to clearly mark those locations. - The Project Manager to email the customer to verify the install date. This date is contingent on weather, material availability, and permit approval. Installation: - Removal and disposal of existing deck (if necessary). - A yard sign posted in the front yard. - Permit is posted outside and to remain there until all inspections are complete. - Construction begins with your Project Manager visiting the job site during construction. - Daily site cleanup during construction. - Full yard cleanup after completion. Crew will use magnets to make sure they pick up all loose debris. Post-Installation: - Quality control is done shortly after completion. If applicable, a punch list is created and any/all issues are taken care of. - Project Manager to make sure everything is complete to our customer's satisfaction.
- How did you get started doing this type of work?
The founding owners, Jim Rubush & Ben Wolod, established Fence & Deck Connection in 1991. Their humble beginnings of a two-man operation and their very first project — building five miles of fencing along Route 50 — has grown into one of the leading fence and deck companies in Maryland and Delaware.