FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I offer fair, upfront pricing with zero hidden fees. I charge a standard diagnostic fee to troubleshoot your system, and I always provide a clear, fixed-rate quote before any repair work begins. I also proudly offer discounts for military, veterans, seniors, and first responders—just let me know when we connect!
- What is your typical process for working with a new customer?
I start with a friendly introduction to understand your needs, followed by a thorough, clean diagnostic of your system. Once I find the issue, I explain the options clearly, provide an upfront quote, and only complete the work with your approval. My goal is to build a lasting relationship based on trust!
- What education and/or training do you have that relates to your work?
I am a fully licensed HVACR professional with four years of dedicated field experience. Additionally, I hold universal EPA certifications for safe refrigerant handling and OSHA certifications to ensure every job is completed safely and up to code. I continuously stay updated on the latest industry standards to provide the most thorough and efficient service possible.