FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Solar Source pricing is based on a specific set of criteria that Ben Piper, your solar advisor, will discuss with you. A detailed proposal and pricing will be provided to you during your design consultation and I welcome as many questions as possible to ensure you are confident in your Solar Source system and price.
- What is your typical process for working with a new customer?
1 - Initial phone call to learn about your needs and desires. Following this phone call, I will do some preliminary design work. 2 - In home design consultation. During this appointment, we will do a thorough site survey of your home, discuss the solar process, answer all of your questions, and provide a detailed proposal for your system. 3 - Begin installation. Solar Source is a 40 year old relationship building low pressure company, and we will move forward with your project at the time and pace that you are most comfortable with. When the process starts, we will manage every detail of the process from start to finish, including ongoing monitoring for years to come. 4 - Ongoing communication with me, Ben Piper. As your solar advisor, I will be your go-to contact during the entire process and for anything you need in the future. You will also have access to our installation manager and service manager during and after your installation.
- What education and/or training do you have that relates to your work?
I have been a licensed general contractor since 2003 and received my Solar NABCEP certification in 2009.