What should the customer know about your pricing (e.g., discounts, fees)?
Yes, any pricing can be discussed with initial contact.
What is your typical process for working with a new customer?
We start with a phone conversation and move on from there.
What education and/or training do you have that relates to your work?
We are licensed Certified Pool/Spa Contractors with over thirty years experience in all aspects of commercial and residential pool/spa construction, renovations, and repairs. This license requires (CE) continuing education courses. We are also licensed gas heater specialist. Our pool heat pump technicians have attended and completed a minimum two-year HVAC technical school training and are E.P.A. Universal Certified HVAC technicians.
All of our technicians are factory trained on the products and equipment we sell, install and service.
How did you get started doing this type of work?
All of us here at Medallion Energy can attest our roots to our enjoyment of working with people through customer service...
What types of customers have you worked with?
We work with individual homeowners as well as many property management companies in our area.
Describe a recent project you are fond of. How long did it take?
Last week we were able to repair a customers pool heater and filtration system in time for his house warming party. We received the job from a referring management company when their pool cleaning company could not get the job done.
What advice would you give a customer looking to hire a provider in your area of work?
Verify License and Insurance because the lack of either could expose you to serious liability.
What questions should customers think through before talking to professionals about their project?
What is the immediate problem? Why did this issue occur? What is the best solution for this problem? Who can I trust to resolve the issue without worrying about their integrity? Does the Company I'm interested in have the credentials to get the job done? Is the cheapest price my only concern or do I want professionals at a reasonable rate?