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About
COVID19 and Work from Home issues - I am able to provide full remote support for software related issues via a small application install. Please provide as many details as possible. Simply saying system error does not help us help you. We can not ask more questions with out paying($) for it on our end. Ex ample - My house is broken tells me nothing. I am getting a system error when trying to do this... etc... Please be as detailed as possible. I am happy to help and try to lower my prices to accommodate the tough times for everyone.
I offer a 10% discount to Senior Citizens and Military. I carry the following certifications; A+ Certified, Network+, Security+, HealthCareIT, I have over 20+ years of experiences with references. I offer full operating system reload, virus software install, and reinstall of MS Office, anti-hacking preventives, identity theft security, information security, network security. I am honest, fair and dependable.
I am very customer service focused. I am willing to work with you and help you get back up and running ASAP.
Overview
Hired 58 times
Background checked
Business hours
Sun8:00 am - 7:00 pmMon4:00 pm - 9:00 pm
Payment methods
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Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2018
2017
Services offered
Topic areas
Understanding pc
Understanding mac
Spreadsheets
Word processing
Work location
My customers travel to me
I travel to my customers
Reviews
Customers rated this pro highly for responsiveness, professionalism, and work quality.
Excellent 4.9
51 reviews
5
94%
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6%
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0%
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Read reviews that mention:
Chuck P.
Jan 6, 2017
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Hired on Thumbtack
Cleared several problems, upgraded my operating system. Was on time, very personable and obviously very knowlegable. Would call him again for any future computer related problems.
Apple Computer Repair
Scott W.
Sep 6, 2016
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Hired on Thumbtack
He helped to figure out what was wrong . He work very hard to fix it and was able to get my wife's compter working better. He was honest with us and very nice on time and great to talk with. I will be hiring him to work on are other computers soon.
PC Computer Repair
Patrick F.
Feb 17, 2020
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Hired on Thumbtack
From the first contact, Andrew was responsive and kept in touch via phone until he made his home visit. He cleaned up the computer and, although he was uncertain about the source of the problem at first, he was able to get it running again as it should. He is professional, personable, and persistent in completing the job. I have had enough experience with computer repair to recognize competence and, without question, would use his services again
Details: PC • Desktop • System error or blue screen • My home, venue, etc.
Computer Repair
Pat c.
Feb 15, 2017
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Hired on Thumbtack
Had a great experience. He was on time, polite and had the knowledge to help us. We had a large problem with an IMac and he has put us on the road to recovery. We will have him back to finish the procedure. He has a vast data bank of information when it comes to all things computer. Would highly recommend him.
Apple Computer Repair
Harrell R.
Sep 6, 2019
•
Hired on Thumbtack
Andrew is very knowledgeable and helpful. He diagnosed my problem accurately and timely. He did everything possible to ensure my laptop was setup to my needs.
Details: PC • Laptop • System error or blue screen • At the pro’s location
Computer Repair
Credentials
Background Check
Andrew Russ
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Yes most jobs are 45 an hour for desktops and 55 an hour for laptops. Most jobs are two hours and no more even if it takes me longer
What is your typical process for working with a new customer?
Determine what the problem is and what they are needing done
What education and/or training do you have that relates to your work?
I have several technical certifications, I have technical diploma and having been doing full desktop and software support for over 20+ years.
