It’s free with no obligation to hire
Showroom Outdoor Kitchens
Outdoor Kitchens & Pergola
Photos and Videos
60 photos and 13 videos
Heating and Furnaces
"Monty did an amazing job! I hired him to repair and clean my barbecue grill and he took it apart, replaced the burners, cleaned everything and got the ignitor started again. He was on time and very professional and even though he was costly, he was worth every penny. I would definitely recommend him to others!" I had never heard of Thumbtack and came across it by doing a search for "grill restoration". I had a good experience using Thumbtack!"Aug 20, 2012VerifiedThe Grill Doctor's reply
Thanks a lot for your review! Monty Betancour Service Manager
Not a happy customer. Have an 8 year old grill used only for rotisserie (I use natural charcoal in Big Green Egg for grilling). Was not working, engaged them to come out and check. They said needed major repairs, so spent about $600 parts and labor to have repairs done over period of a couple months. When finished the rotisserie still did not work. Then they told me for first time that the rotisserie probably needed replacing, and could not be sure one was available. So after spending about $600 for repairs to old grill still have an unusable rotsserie. Certainly would not recommend.Aug 18, 2014The Grill Doctor's reply
Dear Joe, We do understand you aggravation for the money spent on the repairs of your Profire grill, but simply to remind you that it is impossible for us to foresee every single problem that can go wrong with a gas grill. You called us to repair the ignition on you Profire grill and we promptly schedule d you for that service. Throughout the evaluation of your grill, we realized that the manifold on your grill had a huge hole that could have caused an accident. Anyway, we ordered the parts not only to replace the manifold, but also the ignition and burners on your grill. We spend over 3 hrs on the job, but we only charged you for 2 hours' work. When we tested the new burners we installed and the ignition, everything worked besides the rotisserie backburner. There is no way to test if the rotisserie backburner worked, without first replacing the leaking manifold. It's like a surgeon doctor trying to test pulmonary function on a patient who needs a heart transplant. When we realized, we needed to replace the rotisserie backburner, we called you and let you know. We even promised we would order it and install it at no extra charge to you and you would only pay for the rotisserie backburner ONLY if it worked. Well, this part is backordered, unfortunately, we also depend on the grill manufacturer's parts availability to move on. Once the part comes in, we will call you so that you can make up your mind if you want it or not.
Barbecue and Grill Services
Connected our gas grill and gas fire pit. Great job!Jan 13, 2020Verified
Barbecue and Grill Services
I sent pictures of my grill but never called or emailed me back.Dec 15, 2019VerifiedThe Grill Doctor's reply
I apologize for the inconvenience. I am the Operations Mgr here and we take all our business communication very seriously. Can you please provide your cell phone number? and/or the phone number or email where you send it to. I really need this information to look into where you sent your grill pictures and be able to follow up with you. Respectfully, Monty Beancour Operations Mgr
Barbecue and Grill Services
The grill was clean very well. However I had them also do the hood over the grill, and a solution drip down and ruin the front of my Weber Grill. I’m waiting for them to replace it.Apr 5, 2019VerifiedThe Grill Doctor's reply
We cleaned your Weber grill and hood correct, but you and your wife told us you had previously had the hood painted. Most likely before they painted the hood, your contractor used a solvent that dripped lightly on your hood. We went out there to do our job and now we are taking the blame for somebody else's negligence. Actually, the word "ruined" is an exaggeration to describe a small stain which was not caused by our crew. Any way, we are working with you to get you a new hood in warranty. I left you a voicemail to keep you in the loop on the hood before I came across this review.
- What should the customer know about your pricing (e.g., discounts, fees)?We can guarantee you that we have better prices than Amazon, BBQ Guys, and any other retailer for top of the line and popular bbq grills, built ins, freestanding grills of the most sought after brands. We build amazing functional and beautiful outdoor kitchens for all budgets, ask about our Free Propane Program for the purchase of a gas grill. Do not throw away your quality grill because it looks filthy and it doesn't work. We have been able to bring back to original functionaly and looks the most beat up grills you can think of. Now if the worst come to the worst, we can modify the cutout of your built in grill and install a replacement grill at the most affordable prices without hurting the quality of the grill.
- What is your typical process for working with a new customer?Quality information to provide an accurate estimate to cover all the angles of the job to delivered an "everybody is happy" solution to clean, refurbish, or replace your bbq grill. All customers should know how to save money hiring us for a full grill cleaning, grill refurbishment, purchasing a brand new grill or having us build a premium outdoor kitchen.
- What advice would you give a customer looking to hire a provider in your area of work?If you are looking for someone to clean and/or repair your gas grill, you're bound to find somebody to do the job. However, keep in mind that you have to entrust your gas grill cleaning, repair to a qualified gas LICENSED company because that person will be working on a gas-fired appliance. Needless to say why? So if you are looking for a professional gas grill cleaning service, gas grill repair, or top quality gas grill replacement parts, call us up. Remeber: " If your grill is sick, call The Grill Doctor quick!