FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
- All preventative maintenance contract customers receive a 15% discount on all repairs and priority service within the contracted year! - We charge a diagnostic fee upon full inspection of the unit but if you decide to do the repair with us, we will waive that fee!
- What is your typical process for working with a new customer?
We start by learning about your needs and scheduling a convenient time to assess the job. After evaluating the system and the scope of work, we provide a clear, upfront estimate and explain our recommendations. Once approved, we schedule the work, complete the job professionally, and make sure everything is operating properly before we leave. We also follow up to ensure you’re completely satisfied with our service.
- How did you get started doing this type of work?
Following his time with the Marine Core, Dominic started working in the HVAC industry since the 90's. From then he has been working his way up and gaining experience to eventually open up Aurora Air in 2009!