FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am a family man with two kids ones 10 and the other7 boy and girl I like my job in what I do and I want to give the best life for my family and take care of my wife cuz happy wife is a happy life I'm a God-fearing USA loving American that's proud in doing a great job I can't sleep at night unless I know the job is done right I'm an honest person that's going to tell you what your carpets going to look like before I even start it so you can make the decision what you would like to have done and pay for
- What is your typical process for working with a new customer?
I will come to the door and introduce myself as Arlan with A&B carpet cleaners I'll give you an explanation on how I'm going to clean your carpets what chemicals are involved and what stains will be removed and what stains cannot be removed and what's the process to getting all the stain removal completed to your satisfaction I will first do a pre spray which is a dirt release agent that will cause the stains to be removed from the carpet pile and it's safe for pets then I go and flush the carpet with my extraction cleaning machine cleaning with ph reduced enzyme treated water which removes all the soap from the pile of your carpet just like a person washing their hair leaving no high pH soap residue around then when finished I'll ask you if you're completely satisfied with the work done before I leave and load the equipment into my truck
- What education and/or training do you have that relates to your work?
I am a high-school graduate with diploma I was trained by an 18-year veteran of complete carpet flooring and carpet installation specialist certified in all fields he was known as The Best of the Best of his time now he has retired so I have taken over his shoes and continue going to carpet certification training learning new and more advanced ways for carpet care