FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent and affordable pricing. Fees vary depending on the type and complexity of the document preparation service requested. We provide upfront pricing before work begins, with no hidden fees. Discounts may be available for multiple services or family cases. Payment plans may be available for certain services.
- What is your typical process for working with a new customer?
We begin with a consultation to understand the client's needs and determine which documents are required. We then provide a checklist, gather information, prepare the documents, review everything with the client, and assist with submission when applicable. Throughout the process, we keep our clients informed and answer questions regarding document preparation.
- What education and/or training do you have that relates to your work?
Our experience includes years of assisting individuals and families with document preparation services. We have completed professional training related to immigration document preparation, notary services, tax preparation, and administrative support. We stay informed about current forms and procedures to better assist our clients.