911 Cleaning Services, Inc.

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About

UPDATE: It is my great pleasure to announce that 911 Cleaning Services, Inc. is now Ohana Cleaning Services of Florida! In addition to a new name, I am also pleased to welcome my new co-owner and partner, Mark Tarrant! Both current and new clients can continue to expect 911's same great customer service, exceptional cleanings, and as always, reasonable rates! We are currently accepting appointments for cleanings in our Florida locations beginning June 4, 2019. I am excited to say that we are already filling our schedule so book now! Also, we now work within an 80 mile radius! Please feel free to contact me should you have any questions or concerns! Also, keep checking back for our new address on the web and profile updates here on Thumbtack. Jeanne Heflin Mark Tarrant Ohana Cleaning Services of Florida 911 Cleaning Services, Inc. stands out because of our premium services and outstanding customer service but more than that we truly care about our customers. We offer both military and senior discounts. We do our very best to accommodate our customers by being flexible and working with their schedules. In some cases we have started working late in the day and work until 10 or 11 at night. We understand that people have jobs and family obligations that do not allow for our services to be performed during regular working hours. Oh yes, we now offer a 10% new customer discount so we give us a try! You won't regret it! We love getting to know our customers and leaving them with an immaculately clean home or office and knowing that they are happy with our services.

Overview

Hired 26 times

5 employees

29 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered

Property type

Office

Restaurant

Retail

Medical facility

Frequency of services

One time cleaning

Multiple per week

Weekly

Biweekly

Projects and media

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Good 3.9

22 reviews

5

73%

4

0%

3

0%

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1

27%

Read reviews that mention:

Desiree C.

Feb 26, 2019

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Hired on Thumbtack

I can’t say enough how much they helped our family! The were very friendly and helpful! They worked effortlessly to provide the best service. The cleaned everything and made it sparkle! Thank you for helping us with our first home!

Details: 4 bedrooms • 2 bathrooms • 2,000 - 2,500 sq ft • No, I don't have a cat or dog • Deep cleaning • Oven cleaning • Interior window cleaning • Just once

911 Cleaning Services, Inc.'s reply

It was our pleasure Desiree!

House Cleaning

Lori C.

Feb 21, 2017

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Hired on Thumbtack

911 Cleaning Services, Inc.'s reply

House Cleaning

Bert F.

Mar 27, 2017

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Hired on Thumbtack

Move out cleaning. The actual cleaning was fantastic, but u fortunate that her coworkers had an issue that prevented them from being able to help. Nonetheless Jeanne tackled it on her own and did a fantastic job.

911 Cleaning Services, Inc.'s reply

Thank you for your patience and understanding with that matter! You are the best! Enjoy your new home!

House Cleaning

D Nicole D.

Nov 4, 2017

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Hired on Thumbtack

Superb professionals!! I'm still stunned. They came in when I was at work and when I got home I immediately noticed that stuffiness and dust was gone. I could breath much better. Everything was clean. They found stuff I thought I had lost like makeup. My carpets look brand new. Highly recommended. Fits well within my budget as a single Mom and fit me in quickly. I look forward to booking them again. Thank you.

House Cleaning

Jennifer S.

Jun 15, 2019

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Hired on Thumbtack

We are hooked on this cleaning company! Could not be happier, could not find a better cleaning service. Professional, friendly, quality work, eager to get it perfect every time. Over decades of experience create the knowledge for this team to use the right and best products for the tasks that present themselves to keep our high traffic home shiny and clean. Not only quality but at a great price. You cannot go wrong with 911 cleaning services!

Details: 1 bedroom • 1 bathroom • Standard cleaning • Laundry • No pets in home • Every week

House Cleaning

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We decide our pricing based on square footage, the condition of the home, and any extra services that may be required such as cleaning the interior of ovens and refrigerators, and if there are special cleanings products and/or equipment that we may need to supply that we usually do not keep in our supplies.
What is your typical process for working with a new customer?
Once a customer has accepted our quote we prefer to have a short conversation by either phone, text, or email in order to obtain a more detailed idea of exactly what the customer requires to be done, if there is a preference for particular products, equipment, time limits, etc. Our process also allows us the opportunity to get to know our new customers and that is always a pleasure!
What education and/or training do you have that relates to your work?
911 Cleaning Services has been in the business of cleaning homes and offices since 2015 with the founder having 20 years experience having cleaned homes, offices, and banks as well post-construction clean up.