FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are never the lowest, and we are never the highest. We work hard to get our pricing somewhere in the middle. As in any industry, the most expensive bids come from companies that either don't really "need" the work, so they'll bid 10 jobs super high hoping to land one that makes a ton of profit. That doesnt benefit the customer. The lowest bids are typically from companies that are either not confident in the work that they do, or aren't taking in every possible need and aspect of the job. These companies usually dont last and are the most likely to leave you hanging when unexpected job related costs come up. And no matter how hard you plan...they just can sometimes. In my opinion, the companies that consistently bid in the middle know their job, have planned for potential hidden costs, know what profit is comfortable, and most importantly are being genuinely fair to the customer.
- What is your typical process for working with a new customer?
Information gathering is critical for the first step. I try to get a feel for what they're looking to accomplish and how they're going to use the space before anything else, taking into consideration the style of their home, and if they have children (for safety's sake). That helps to be able to decide what materials, colors, textures, to offer to make sure my work will be completely functional for them as well as beautiful. From there it's understanding their budget and supplying feedback and ideas, showing them the best options for energy savings, or increased flow, or whatever the situation finds itself to be. Next would be finalizing choices for which i make myself available if needed with guidance and opinion from a professional perspective. From there it's just delivering what we promise to the fullest extent.
- What education and/or training do you have that relates to your work?
I am consistently researching the latest materials and equipment, following the latest pool design trends, and also regularly attend manufacturer's small classes to continue to learn the latest install techniques, materials that are available, and new equipment operations and functions so that I can be at the top of my game. Some customers know what they want while others just know they want different. It's important to know what the customer is inquiring about, as well as being able to offer the best, most efficient, and latest solutions.