FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and honest, with no hidden fees. We offer exclusive discounts through one-time promotional mailings, as well, regular cleanings, and referrals. Every customer receives a clear, personalized quote before service begins, ensuring complete transparency.
- What is your typical process for working with a new customer?
When working with a new customer, we start by understanding their specific cleaning needs and preferences. To save time and ensure efficient communication, we primarily use SMS for all interactions. After gathering the necessary details, we provide a clear, personalized quote with no hidden fees. Once the customer approves, we schedule the cleaning at a convenient time. Our skilled team then delivers high-quality service. Finally, we follow up to confirm satisfaction and address any feedback.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in modern cleaning techniques, surface care, and the safe use of cleaning products and equipment. We regularly attend workshops and in-house training sessions to stay updated on industry standards, eco-friendly practices, and customer service. Each team member is also trained to follow strict hygiene and quality protocols to ensure the best results for every client.