FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, fair, and tailored to the specific needs of your space. We offer competitive rates based on the size of the property, level of cleaning required, and any add-on services you may choose. We also provide discounts for recurring cleanings and bundle pricing for vacation rental owners who book multiple services (like check-ins or guest communication). There are no hidden fees — all costs are clearly discussed and agreed upon before we begin. Our goal is to deliver exceptional value with every clean, so you always feel confident in what you’re paying for.
- What is your typical process for working with a new customer?
We make the process simple, professional, and personalized from the start. Initial Contact – We begin with a brief conversation to understand your needs, whether it's a one-time deep clean, vacation rental turnover, or recurring service. Estimate & Scheduling – Based on the details you provide, we’ll offer a clear quote and set up a convenient time that works for you. Walkthrough or Instructions – For first-time cleanings, we may do a quick walkthrough (in-person or virtual) or have you share notes so we know exactly what matters most to you. The Clean – Our team arrives on time, fully equipped, and ready to deliver a detailed, thorough clean that exceeds expectations. Follow-Up – We check in after the service to ensure you’re happy and offer suggestions for ongoing care or recurring options if desired. We believe communication and consistency are key to building trust with every client we serve.
- What education and/or training do you have that relates to your work?
Our team brings hands-on experience and practical training in both residential and short-term rental cleaning. We've studied and applied industry best practices for disinfecting, staging, and turnover preparation, especially for vacation rentals like Airbnb and VRBO. We stay up-to-date on the most effective cleaning techniques, products, and safety protocols to ensure every home is cleaned efficiently and responsibly. Our commitment to ongoing learning and detail-focused service allows us to deliver exceptional results that meet — and often exceed — client expectations.