Hired 3 times
18 years in business
- What should the customer know about your pricing (e.g., discounts, fees)?
I have an hourly rate, however I charge a bit more for single hour appointments due to the drive time. My rate goes down with a standard 2 hour appointment. Most appointments eat two hours in training, cleanup, setup, etc.
- What is your typical process for working with a new customer?
Identifying all the questions (and I encourage clients to keep a list as they are learning and practicing). I recognize that learning requires allowing the client to "drive" - so I often encourage clients to sit and do what we have worked on.
- What education and/or training do you have that relates to your work?
I have a bachelors in education, and a masters in mental health counseling. How, do you ask, does this qualify you for computer care? I have been building computers and troubleshooting since the 90's with my engineering dad. We had a home network in the late 80's. I have learned intuitively as I have moved with the growth of technology. I prefer training over tech repairs, and cleanup-restoration work over building these days. I also have worked in adult education for 15 years. I understand how people think and learn... and love the field.