Computer Angel

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Introduction: I offer personalized, patient, technology support. My Computer Angel is a Tampa Bay based technology consulting, support, and training solution for computer users. I provide personal, friendly, deskside mentoring and support to clients. I arrive, on-site, as your personal deskside trainer to help/tutor/teach you with your most common Mac & PC applications and computer problems. I offer training on Microsoft Word, Excel, PowerPoint, Outlook, Mac Suites Specific applications for either PC or Mac; Use of computer related devices; restoration of a computer you already have; Setup a wireless Networking System for your home; Fix, repair, cleanup a computer system infested with Viruses/Spyware/Malware; Prepare you to be efficient and organized with all manner of E-Mail issues and computer management skills; Setup and Maintain (or train you to maintain) a simple website... With 12 years experience as an elementary educator & 13 years in Adult Education, I am well prepared for anything training related. And with nearly 26 years of technology exposure and skills, I naturally understand those beeps, blips, tweets, and clunks in the computer world. Working with others has always been a strong part of every career choice I have carried from education, counseling, and technology. I am tickled when the ah-ha moment happens with clients in learning mode. I love the puzzle of tech problems needing attention. I especially love that I have carried clients for nearly 15 years, and they still continue to call me for help.

Overview

Hired 3 times

Background checked

1 employee

20 years in business

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Reviews

4.8

4 reviews

75%

25%

Michael V.

Jan 18, 2016

I have had such a hard time trying to find a good reliable tech to help me when I have computer issues so when I discovered "My Computer Angel" It was a big relief. She has always had the knowledge and experience to handle any issue and does it with patience and a great attitude. She istens to me rant and rave about my frustrations, then shows me what I am missing so if possible, I can fix it mysrlf the next time. She has been a great find for me and I highly recommend her.

Sheila R.

Jan 21, 2016

Evelyn has resolved issues very efficiently for Classic Renovations with my Mac for several years. I depend on her expertise to keep me up to date and functioning. She provides excellent service.

Joan C.

Apr 4, 2016

Hired on Thumbtack

Evelyn is truly an angel!! Can't praise her enough! A born teacher! She helped me with many things that had me so frustrated & was so patient while walking me through each step! She wrote down each step so I could also practice later until I can do them automatically on my own. Friendly, professional, knowledgeable and very likeable instantly. It was true luck when I found her!

Computer Lessons

Linda O.

May 3, 2016

Hired on Thumbtack

Evelyn was very knowledgable and a sweet person. She was on time and answered all my questions at the time and the ones she didn't she is researching for me. I had some questions that were not the usual. I would hire her again.

Computer Lessons

Credentials

Background Check

Evelyn Dufner

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
I have an hourly rate, however I charge a bit more for single hour appointments due to the drive time. My rate goes down with a standard 2 hour appointment. Most appointments eat two hours in training, cleanup, setup, etc.
What is your typical process for working with a new customer?
Identifying all the questions (and I encourage clients to keep a list as they are learning and practicing). I recognize that learning requires allowing the client to "drive" - so I often encourage clients to sit and do what we have worked on.
What education and/or training do you have that relates to your work?
I have a bachelors in education, and a masters in mental health counseling. How, do you ask, does this qualify you for computer care? I have been building computers and troubleshooting since the 90's with my engineering dad. We had a home network in the late 80's. I have learned intuitively as I have moved with the growth of technology. I prefer training over tech repairs, and cleanup-restoration work over building these days. I also have worked in adult education for 15 years. I understand how people think and learn... and love the field.