FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our base rate is $90 / hour with flat fees for specific services performed in our shop: Hard drive wipe for disposal: $45 Computer cleanup for gifting: $90 Virus removal: $90 regardless of the difficulty Tune-up including virus removal: $135 New computer setup and file transfer: $180 Deleted file recovery: $135 (no recovery, no charge) Hard drive failure recovery: $180 + hard drive
- What advice would you give a customer looking to hire a provider in your area of work?
Most importantly - Find a computer repair service before your computer breaks! When your computer is down, you'll be tempted to go to whomever says they'll have it fixed, "Tomorrow." Call or visit your local computer shops. Call the technicians who work out of their homes. Do you get a live person or voicemail? How quickly do you get a call back? Look for companies that are involved with business organizations such as the Chamber of Commerce or the Better Business Bureau. These will be businesses that have an established presence and reputation to uphold. Cheap work is not good, and good work is not cheap. Although it is certainly possible to overpay for computer service, as with any service, a reputable computer repair company sets prices that match the value of the services provided. Trust your instincts - if you are uncomfortable, take your business to another service. Follow this advice and you will find a computer service that will take care of your needs for years to come.