FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and transparent. The service call fee is always applied toward the total cost of the repair, so you’re never paying twice for the same visit. We offer senior and military discounts as our way of giving back to the community. Before any work is done, we explain the estimated cost and discuss the options so you can make a fully informed decision with no surprises.
- What is your typical process for working with a new customer?
When a new customer contacts us, we start by discussing the symptoms of the issue and going over the most common possible causes. We walk through basic troubleshooting steps to help determine whether the problem may be simple or require a service visit. We also talk openly about the age of the appliance, part availability, and the overall cost‑effectiveness of a repair. Our goal is to help customers make an informed decision before scheduling. Once we confirm that a repair is worthwhile, we set up an appointment and make sure the customer knows what to expect during the service call
- What education and/or training do you have that relates to your work?
Our team takes education seriously. All of our technicians attend regular training classes to stay up‑to‑date with the newest appliances, technology changes, and diagnostic techniques. Every technician on our team is also EPA‑certified, ensuring they can safely and properly handle sealed‑system and refrigerant‑related repairs. This ongoing training and certification helps us provide accurate, reliable service for every customer.