What should the customer know about your pricing (e.g., discounts, fees)?
Lets see... I'll just list a few components that are web related: Knowing your target audience; goal setting; copyrighting; photo/artworks composition; develop a navigation org chart; database creation; user interface testing; maintenance; SEO listing; testing; transferring the site; training; integration with 3rd party payment systems... etc. How on earth can one assume that one size fits all?
What is your typical process for working with a new customer?
Listening for the emotive content behind what it is they are trying to accomplish. Then assigning homework for the client that isn't well prepared to be so in order for us to continue.
What education and/or training do you have that relates to your work?
Director of Marketing Communications for a Telemedicine company that's based in the US and provides an opportunity for patients in Africa to converse with a doctor remotely via video and chat communications.
How did you get started doing this type of work?
Via osmosis... Upon graduating in '94 with a major in Art History & Design, all of the technologies used at the time are obsolete now. Perfecting my craft has been a natural progression on staying sharp, this design thing that is...
What types of customers have you worked with?
World-class Architects, Builders, Retailers, Inventors, Engineers, Retired Athletes, Health & Telemedicine, Non-profit Organizations.
Describe a recent project you are fond of. How long did it take?
An internal presentation for Walmart employees. Although Flash has its limited uses, this interactive employee testimonial module was really cool (like 4-years ago)...
What advice would you give a customer looking to hire a provider in your area of work?
It is most important that they do their research. Many customers with a small budget want a Hummer site for a Hyundai price. It is best that they itemize their wish list of the dream website and marketing communications package, then work backwards to assign realistic goals of what information needs to be available to their prospects.
What questions should customers think through before talking to professionals about their project?
The importance of networking to overcome their fear of success. No matter how sexy we make your logo, flier or website, if you don't overcome your fear of letting people know about you then what's the point!?