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About
Hello, I'm James Roberts. I have over 20 years of experience repairing appliances and providing exceptional customer service. I service most major appliance brands, from older models to today's smart appliances. My goal is to provide honest, reliable service and the best solution for your appliance repair needs.
A $99 deposit is required to reserve your appointment. If you choose to have the repair completed, the full $99 is applied toward the total repair cost.
Appointments canceled at least 24 hours before the scheduled appointment qualify for a $99 refund.
Appointments canceled less than 24 hours before the scheduled appointment are non-refundable. However, your appointment may be rescheduled at no additional charge up to three times.
Overview
Hired 243 times
Background checked
1 employee
4 years in business
Business hours
SunClosedMon8:00 am - 6:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, and Square cash app.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
2023
Services offered
Appliance type
Washer or dryer
Refrigerator
Dishwasher
Oven or stove
Property type
Residential
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
73 reviews
5
97%
4
2%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Mary B.
Nov 7, 2025
•
Hired on Thumbtack
This pro was quick to respond and addressed my initial concern on my washing machine with the wobbly tub but also checked a water filter part that controls water flow and fixed that as well.
Awesome communication, calls when arrival is delayed. Very happy with this service. Service fee waived if hired to perform service.
Details: Washer or dryer • Maytag • Residential
Appliance Repair or Maintenance
Sue R.
Jul 27, 2025
•
Hired on Thumbtack
James came out, diagnosed the problem and replaced the necessary part. He then stayed to let a wash cycle run to make sure the problem was solved.
Details: Washer or dryer • Maytag • Residential
Appliance Repair or Maintenance
Linda G.
Jun 2, 2026
•
Hired on Thumbtack
James fixed my dishwasher in a timely manner and I will definitely use him again.
Details: Dishwasher • Kenmore • Residential
Appliance Repair or Maintenance
Jean E.
Jul 18, 2026
•
Hired on Thumbtack
James worked diligently on the dryer to diagnose and identify the problem.
Details: Washer or dryer • LG • Residential
Appliance Repair or Maintenance
Betty B.
Aug 29, 2025
•
Hired on Thumbtack
What a great company. They called me back immediately even though it was late. Came the next morning, got the part and was done by noon. Great job and good price. Thank you!!
Details: Washer or dryer • Residential
Appliance Repair or Maintenance
Credentials
Background Check
James Roberts
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
There is a 125.00 service call deposit. this secures your appointment time and cover's the diagnostic fee. The 125.00 is applied to the repair if you decide to have the repair done.
What is your typical process for working with a new customer?
There is a 125.00 deposit that is paid up front and is applied to the overall cost of the job. this is a non refundable deposit it covers your appointment reservation time and the diagnostic fee.
What advice would you give a customer looking to hire a provider in your area of work?
Providing a clear description of the problem and the model number of the machine greatly improves the odds of a same day repair.
