What should the customer know about your pricing (e.g., discounts, fees)?
Each home is unique, We will customize a cleaning package to meet your needs and budget. We also offer 3 great cleaning packages for our potential clients to choose from. When a new customer would like to set up recurring service, we begin with our Initial cleaning package.
What is your typical process for working with a new customer?
Our process is simple, We will discuss what is important to you, your home and your family and we strive to make your life easier so you can spend time doing what you love to do most and not worry about house work.
What education and/or training do you have that relates to your work?
I am constantly adding training vidoes to for our cleaners to view. Each member of our team must complete a thorough training program.
How did you get started doing this type of work?
Pristine Maids has been providing professional home cleaning services in Okaloosa Walton Santa Rosa as well as Pensacola and surrounding areas
Over the years, we have provided home cleaning services including maid service, house cleaning, vacation rental cleaning, spring cleaning, move in and move out cleaning to hundreds of clients who have enjoyed their homes cleaned every week by Pristine Maids, LLC
with so many cleaning companies to choose from, Pristine Maids is the only cleaning service that will not only work within your budget but we offer several different cleaning packages to choose from.
We will even design a package that will fit your needs and budget.
All of our cleaning professionals are screened for security as well as thoroughly background checked for your protection.
Each member of our team is properly uniformed and professional.
They will not open your fridge and help themselves
They will not use their cell phones while working
They will not disrespect your home, pets or children
They will not take things that do not belong to them
Our professionals will........
Offer assistance in any way they can
Respect you, your home, your pets and children
What types of customers have you worked with?
While each home is unique, so are our customers. We've worked with many different customers and the result is always the same. We provide A Higher Standard Of Clean!
Describe a recent project you are fond of. How long did it take?
I had a customer call for a move-out cleaning, I told her like everyone else the estimated time for her size home would be 3-4 hours, based on the condition of the home. After being there for 5 hours and getting to know her and her Pristine Maids she mentioned how thrilled she was to find us, her realtor walked in and was simply amazed at the job we provided to her. She hired us for bi-weekly service at her new home and the realtor hired us to clean all the rental/sale homes. I did not charge the customer for the additional hour which made her even more happy! Today she has been a loyal customer for almost 5 years.
What advice would you give a customer looking to hire a provider in your area of work?
1. Make sure that the cleaning company/individual is bonded, licensed and insured. The key word is insured. Insurance isn't cheap and having it is a good thing for a consumer. Being insured means that there is a policy in place in case of damage caused as a result of the cleaning. If nothing else, it's the first step in determining if a cleaning company is professional or amateur.
2. Make sure that the cleaning company performs extensive background checks on their
employees. Backgrounds checks costs money and a lot of companies don't perform these
checks for that very reason but they are important. First, hiring a convicted felon voids the
bond and this means that if a theft occurs, then there is no policy in place to protect the
victim. Second, a consumer needs to know that the stranger(s) in their home have never
been arrested for any type of violent crime or theft.
3. Make sure that the cleaning company is really a company. You can visit sunbiz.org to search for the business name. A real cleaning company pays payroll taxes or has a payroll
company handle it for them and if they don't, then it's the consumer's legal responsibility to do that for them. Uncle Sam wants a cut of the transaction and if the consumer doesn't
do it for them, then the consumer is just as guilty as the cleaning company.
4. Make sure that the cleaning company only hires legal citizens. A cleaning company hires an illegal immigrant because the labor is cheap. Think about it: If a cleaning company
is hiring illegal
immigrants, what else are they doing illegally? Now how can a consumer determine if someone is a legal citizen? Refer to point number three. A legal citizen has to pay payroll
5. Make sure that the cleaning company has more than a handful of customers. There are some quality individual housecleaners out there that follow the law but the fact is that a
cleaning business is easy to start. The fact is that a lot of people use this to their advantage because they can start a cleaning business today, make a little money tomorrow and
then quit the next day. Ask the cleaning company for references. Ask for clients in a certain zip code or towns. The truth is that most cleaning companies have a standard list of
references. They hand them out when someone asks for the list and these three or four people say all sorts of good things about the company. Of course, it could be that the
reference is the owner's brother or next door neighbor. That's why it is important to decide for yourself which references you want. It may not seem important but hiring an illegal
contractor can cause serious legal and financial problems. Of course, an illegal contractor is typically cheaper than a legal contractor but the reality is that no one is really saving
any money because the penalty for hiring an illegal contractor can cost much more than just hiring the legal contractor in the first place.
What questions should customers think through before talking to professionals about their project?
Cleaning Service vs Independent Contractor
Copyright © 2008 Pristine Maids, LLC All Rights Reserved. Independently owned and operated not a franchise.
I have heard so many horror stories from clients who hired someone off of Craigslist to clean their home, thinking that because it cost a little less that it would be the same as a company. One client came home to their belongings being stolen out of their home.
Another client, a vacation homeowner, flew in and found a family living in her condo. It turned out to be the cleaner she hired and her family. Then there was the missing pair of earrings or the $20 taken off of the dresser. The fact is that the average consumer has a lot to lose by hiring an unlicensed or illegal contractor. Here are some things to think about when hiring a cleaning company.