FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Air Excel, we’re all about giving you top-notch HVAC installations and repairs without the hefty price tags you’d find with those big box AC companies. Our certified technicians deliver quality workmanship every time, and we’re proud to offer same-day service, extended warranties, emergency repairs, customer loyalty programs, and tailored maintenance plans. We also provide energy-efficient HVAC solutions, rebate programs, and flexible financing options to fit your needs. With our transparent pricing, you’ll always know exactly what you’re paying for—no hidden fees, no surprises. We’re committed to offering competitive rates, occasional discounts, and the best value possible, because we believe in keeping things fair and honest for our customers!
- What is your typical process for working with a new customer?
To ensure a smooth experience for new customers, we follow these steps: • Scheduling: Collect your name, service address, as well as contact info. • Initial Consultation: Perform a diagnostic or provide a free estimate for HVAC installation/replacement. • Providing Estimates: Deliver a detailed estimate for HVAC repair or installation, usually within the same day.
- What education and/or training do you have that relates to your work?
Our technicians and installers have over 20 year experience in commercial and residential. We install anything from the most basic AC system to the most advanced. All technicians are factory trained, and attend training on a regular basis.