- What should the customer know about your pricing (e.g., discounts, fees)?
I usually charge by the project. I occasionally price on square footage. I never work by the hour as I have found it turns out unfair for both parties when quality is the objective.
- What is your typical process for working with a new customer?
I try not to overcomplicate things. I always request a site visit initially as it allows me to examine everything , as well as meeting some great people and encouraging questions!
- What education and/or training do you have that relates to your work?
I am currently certified for use on quite a few pro tile product installations. I trained under a high end tile contractor initially for 5 years , then off on my own, working for builders, architects, and residents throughout NY and CT.