FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Summary: Rates: We charge for job not for hour. Package deals available. Discounts: 10% off for first-time customers, 15% off for referrals. Additional Fees: Travel charges beyond 15 miles; extra for special requests. Payment: Cash, Venmo, aZelle and digital payments accepted. Due upon service completion. Cancellation: 24-hour notice required; late cancellations incur a fee. Guarantee: Satisfaction guaranteed or refund within 24 hours.
- What is your typical process for working with a new customer?
Here’s a brief summary of the typical process for working with a new customer: Typical Process: Initial Contact: Customer inquires and provides details about their needs. Quote: Discuss service requirements and provide an estimate. Scheduling: Set up and confirm the cleaning appointment. Service: Perform the cleaning as agreed upon. Post-Service: Check customer satisfaction and gather feedback. Payment: Process payment and provide a receipt. Follow-Up: Ensure ongoing satisfaction and discuss future needs.
- What education and/or training do you have that relates to your work?
Our team has over 20 years of experience in residential cleaning and customer service. We continuously improve our cleaning methods, products, and procedures to provide consistent, high-quality service. We are fully insured and committed to professional standards and customer satisfaction.