FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
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- What is your typical process for working with a new customer?
1. Initial Consultation and Site Visit Schedule a meeting to discuss their requirements, goals, and cleaning frequency. Conduct a walkthrough of their facility to assess the space, high-traffic areas, specific cleaning challenges, and special requests. Take notes on areas needing particular attention (e.g., carpets, restrooms, kitchens, windows). 2. Proposal and Contract Drafting Prepare a proposal that outlines the scope of work, cleaning schedule, services offered, and pricing. Highlight any promotions or discounts for first-time clients Draft and review the service agreement/contract, ensuring both parties are aligned on terms, including the cancellation policy, payment terms, and any added services. 3. Client Approval and Contract Signing Review the contract with the client, addressing any concerns or questions. Once approved, have the client sign the contract, which officially secures their commitment. Share any legal documents (e.g., business licenses, insurance certificates). 4. Onboarding Meeting with Client Set up a meeting (in-person or virtual) with key stakeholders on both sides. Introduce the cleaning team that will be assigned to the client’s facility. Review the schedule and preferred cleaning times (daytime or after-hours) to minimize disruptions. Confirm access protocols (keys, security codes, or entry cards) for the cleaning crew. Clarify how to report issues or request additional services (through email, phone, or a dedicated portal). 5. Custom Cleaning Plan Development Develop a specific cleaning checklist that includes daily, weekly, and monthly tasks. Account for special requirements (e.g., deep cleaning, disinfection) and high-priority areas. Share the cleaning plan with the client to ensure it meets their expectations. 6. Supply and Equipment Setup Arrange for the delivery or setup of necessary cleaning supplies and equipment at the client’s site. Verify that the supplies are appropriate for the surfaces and environments in the facility. If the client provides their own supplies, confirm the specifications and storage locations. 7. First Clean and Quality Check Schedule the first cleaning based on the agreed-upon timeline. After the first cleaning, conduct a quality check by inspecting the work or following up with the client. Address any feedback or adjustments needed early in the relationship to ensure satisfaction. 8. Ongoing Communication and Support Provide regular updates on the cleaning schedule or any upcoming services. Schedule periodic check-ins with the client to assess the cleaning performance and address concerns. Implement a feedback loop where clients can report issues, request adjustments, or ask for additional services. 9. Billing and Payment Setup Set up invoicing and payment schedules, such as monthly billing. Discuss payment methods (bank transfers, checks, credit cards) and due dates. Provide clear, detailed invoices reflecting the services rendered and any discounts applied. 10. Performance Reviews and Feedback Loop Conduct quarterly or bi-annual reviews to assess the quality of the cleaning services. Gather feedback from the client about areas for improvement or new service needs. Adjust the cleaning plan or contract if necessary (e.g., increasing frequency, adding specialized services).
- What education and/or training do you have that relates to your work?
With over 12 years of experience in both residential and commercial cleaning, I've developed a deep understanding of the industry's best practices, including specialized techniques for maintaining various surfaces and handling diverse environments. My hands-on experience has equipped me with the skills to manage everything from routine cleaning to more complex tasks such as deep cleans, disinfection, and floor care. This extensive background allows me to deliver high-quality cleaning services that meet the specific needs of each client.